AME BONITA THAMAGE
Sales Executive
Gaborone,South-East
Summary
PROFESSIONAL SUMMARY
Accomplished Sales Executive with over five years years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Goal- and team-oriented with strong leadership skills and a commitment to team quotas.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Stanbic Bank Group
01.2021 - Current
- Administration and Scheme Loans (Workplace Banking), I have had the privilege to affiliate myself to the Schemes department within Workplace Banking
- Department
- Some of the skills that I have become confident in are as follows; Handling general queries that are related to scheme loans
- Ensuring clients have an excellent customer experience and that they leave the call satisfied with the response and assistance they get
- Being proactive in answering phone calls, establishing clearly the client needs and assist by channeling them respectively to relevant personnel
- I have also demonstrated ability to perform reprographic duties within the Administration and
- Scheme Loans department
Telesales Agent
Stanbic Bank Group
10.2020 - Current
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales.
Assistant Account Manager, Account Manager
MicroTeck Enterprises (Pty) Ltd
02.2020 - 10.2020
- Ensuring the technician’s tasks are scheduled weekly and the order database is updated daily
- Preparation of quotations and sending them to clients in a timely manner
- Solving customer queries to improve customer satisfaction
- Contract management: Manage database of clients
- Very conversant with the Customer Relationship Management software
- Maintain effective communication with key clients, solving customer queries and prompt response to their escalated queries
- Work closely with the, , Customer Service Manager, Business Development
- Manager and Chief Operations Manager in ensuring that Corporate and SME accounts are taken care of
- Achievements:
- August 2020; attended a training on Customer Service at Microteck and was awarded a certification of completion
- August 2020; entrusted with FTTH piloting project for a selected few of our clients before product launch whereby I placed orders on the BOFINET Portal.
Career Advisor
OAA Study Botswana
04.2018 - 07.2019
- Supporting Marketing and Business manager in day to day liaison and communication with students, clients and other stakeholders
- Ensuring up to date knowledge of all products and brands and communicating this information to students, clients and other stakeholders
- Conduct career advisement sessions for current students and recent graduates
- Working closely with the sales and marketing team to provide information and insights on clients, markets and competitors
- Assist in organizing study fairs career awareness programs for students
- Achievements:
- September 2018 OAA Study; I was, yet again prerogative enough to help in setting up the
- Namibia and South African Office.
Sales and Marketing Executive
Almond Investments (Pty) Ltd
11.2017 - 03.2018
- Compiling and distributing financial information using the Quick books Accounting Software
- Maintain up to date workouts of invoices and client orders
- Invoicing, making &following up orders, ensuring that customers get their orders in time
- Ensuring proficient communication with the clients always
- Ensure compliance with company policies and procedure for product transit and delivery- manage client disputes.
Customer Service Representative
AgriSales
05.2017 - 10.2017
- Assist the marketing manager and meet sales targets
- Build client relationships with customers through open and interactive communication
- Provide accurate, valid and complete information on pricing
- Participate in local trade fairs, shows and exhibitions.
Accounts Assistant
AgriSales
01.2017 - 04.2017
- Inerrant customer invoicing to customers and effective customer payments
- Proficient in the basic knowledge of Pastel Accounting Software
- Preparation of payments, handling of petty cash, invoices as well as preparing cash book
- Achievements:
- April 2017 Agrisales; I privileged to be part of the transitioning, from solely Machinery & implements to a hyper store where I was entrusted with the Camping & Outdoor Department I was part of the Shows& Exhibitions team, where we did activations and Agricultural Shows, the biggest being The Pandamatenga Agricultural Show in Pandamatenga and the National
- Agricultural show in Gaborone
- I was also part of the team that did radio interviews and promotions.
Sales Representative
AgriSales
10.2016 - 12.2016
- Daily interaction with customers through sales and superlative service provision
- Plan and arrange stores and shelf displays
- Ensure correct stock receiving.
Intern Business Support Officer
Citizen Entrepreneurial Development Agency, CEDA
05.2015 - 06.2015
- Client relationship development and portfolio management for existing clients
- Assessment of current and prospective projects
- Project Monitoring and Evaluation, Project Mentoring and Site visits
- Also did reprographic duties such as filing, photocopying and scanning.
Education
Bachelor of Science - Agricultural Economics
Botswana University of Agriculture And Natural Res
Gaborone, Botswana 05.2012 - 07.2016
Entrepreneurship Development Training (LEA Certification) - Entrepreneurship
Local Entrepreneurial Agency
Gaborone, Botswana 06.2015 - 06.2015
Certification of Appreciation- Youth Entrepreneurship Network (YEN) - Entrepreneurship
Botswana University of Agriculture And Natural Res
Gaborone, Botswana 01.2016 - 01.2016
Certificate in Long Term Insurance - Insurance
Insurance Academy of Botswana
Gaborone, Botswana 02.2019 - 04.2019
Certificate in Short Term Insurnce - Insurance
Insurance Training Insitute
Gaborone, Botswana 02.2021 - 03.2021
Advanced Diploma in Strategic Mangement- Corporate - Strategic Management
Alison
Online Course 10.2012 - 10.2021
Certificate of Fundamentals of Credit - Finance
Corporate Finance Institute
Online 02.2022 - 02.2022
Certification of Introduction To Wealth Management - Financial Planning
Corporate Finance Institute
Online 03.2022 - 03.2022
Certificate of Business Continuity Management - Risk Management
Botswana Accountancy College
Online 03.2022 - Current
Skills
Cold Calling
Scripted calls
Account management
Complaint resolution
Professional communication
Outbound and inbound calls
Effective prospecting
Sales proficiency
Product and service knowledge
Fluency in English and Setswana
Database Management
Sales strategy
Lead Generation
Data analysis
Investment and Wealth Planning
Equity and Fixed Income Markets
Wealth management offerings
Customer portfolio management
New business generation
Service support
Banking
Loans
Accomplishments
- Collaborated with team of 10 colleagues in supporting the Ministry of Youth, Sport and Culture payment Project.
- Achieved set performance targets by completing assigned tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a surge in clientele trust through effectively helping with product and administrative queries.
- Resolved product issue through consumer testing.
- Co-supervised team of four staff members whilst at Microtech Enterprises (Pty) Ltd.
- Among front runners for operations in three offices namely Botswana South Africa and Namibia whilst at OAA Study.
Referees
Ms. Amanda Leso
Manager-Administration
Stanbic Bank Botswana
Tel: (+267) 3618044
Email: lesoa@stanbic.com
Mr. Edek Mokenane
Team Leader- Direct Sales Agents
Stanbic Bank Botswana
Tel: (+267) 3618092
Email: mokenanee@stanbic.com
Mr. George Karowangoma
Business and Marketing Manager
Microteck (Pty) Ltd
Mobile: (+267) 71 647 717
Email: george@microteck.co.bw
Timeline
Certification of Introduction To Wealth Management - Financial Planning
Corporate Finance Institute
03.2022 - 03.2022
Certificate of Business Continuity Management - Risk Management
Botswana Accountancy College
03.2022 - Current
Certificate of Fundamentals of Credit - Finance
Corporate Finance Institute
02.2022 - 02.2022
Certificate in Short Term Insurnce - Insurance
Insurance Training Insitute
02.2021 - 03.2021
Stanbic Bank Group
01.2021 - Current
Telesales Agent
Stanbic Bank Group
10.2020 - Current
Assistant Account Manager, Account Manager
MicroTeck Enterprises (Pty) Ltd
02.2020 - 10.2020
Certificate in Long Term Insurance - Insurance
Insurance Academy of Botswana
02.2019 - 04.2019
Career Advisor
OAA Study Botswana
04.2018 - 07.2019
Sales and Marketing Executive
Almond Investments (Pty) Ltd
11.2017 - 03.2018
Customer Service Representative
AgriSales
05.2017 - 10.2017
Accounts Assistant
AgriSales
01.2017 - 04.2017
Sales Representative
AgriSales
10.2016 - 12.2016
Certification of Appreciation- Youth Entrepreneurship Network (YEN) - Entrepreneurship
Botswana University of Agriculture And Natural Res
01.2016 - 01.2016
Entrepreneurship Development Training (LEA Certification) - Entrepreneurship
Local Entrepreneurial Agency
06.2015 - 06.2015
Intern Business Support Officer
Citizen Entrepreneurial Development Agency, CEDA
05.2015 - 06.2015
Advanced Diploma in Strategic Mangement- Corporate - Strategic Management
Alison
10.2012 - 10.2021
Bachelor of Science - Agricultural Economics
Botswana University of Agriculture And Natural Res
05.2012 - 07.2016