Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
Timeline
Generic

Aanchal-Annalee Deprince

Mannheim

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Aviation industry and partial experience in the Port Industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and Meeting Customers' Satisfaction.

Overview

5
5
years of professional experience

Work History

Intercruise Pier Service Agent

Intercruise Shoreside and Port Services
04.2022 - Current
  • Embarkation and Debarkation
  • Debarkation: Assist Passengers coming out of the Cruise with Questions regarding luggage, and Transportation back home
  • Embarkation/Check-In: Assuring that passengers boarding a cruise meet all requirements in rapport to Documentation and Health Criteria to sell.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Collaborated with team members to streamline processes and enhance overall service efficiency.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.

Passenger Service Agent

Dnata- Cathay Pacific
01.2023 - 06.2024
  • First point of service
  • Check In Counter: Check Passengers meet all requirements in rapport of Documentation and Health and boarding passes printing including upgrades, as well as for assisting Station and duty Managers in Passenger Download sales in cases of overbooked Flight
  • Assist Passengers in Custom Area as well as making announcement in Both Custom Area and immigration control Access
  • Gate Assist: Assist Gate Lead and Assistants in the following, Collection of Strollers and any cabin disqualified items or due to full cabin, and seldom assistant in announcements making.

Intern Claims Adjuster

Safety Insurance
06.2022 - 08.2022
  • Learned and practiced how to set insurance claims, investigate if claims are legit or fraudulent.

Passenger Service Agent

Swissport-Azzors Airlines
03.2022 - 06.2022
  • First point of service
  • Checking Counter: Check Passengers in rapport of Documentation and Health requirements well and print boarding passes for passengers.

Teachers Assistant

Kiddie Academy
02.2019 - 03.2020
  • Served as aid to 2 teachers in the toddler age group with daily responsibilities including changing diapers, maintaining clean and sanitary plan and learning area, distributing snack and engaging in the learning of 8-13 children

Education

Bachelor in International Relations Program, Master in Conflict Resolution -

University of Massachusetts
Boston, MA
05.2024

Global Leadership Certificate degree -

Apollo University (Online)
09.2023

Associate Degree in Political Science -

Bunker Hill Community College
Boston, MA
05.2023

High School Diploma -

Medford High School
Medford, MA
06.2019

Skills

  • Bilingual: English and French
  • Customer Service
  • Strong Work Ethic
  • Multitasking and Organization
  • De-Escalation Techniques
  • Professionalism
  • Calm Under Pressure
  • Problem-solving aptitude
  • Shipping procedures understanding
  • Teamwork and Collaboration

Awards

Award of Punctuality

Verbal Commendation Award

Volunteer Experience

  • United Nations Association of the United States A Chapter USA, Member, 01/2023, Present, Member of United Nations Association of greater Boston Chapter and a delegate of the Global Goal Model United nations, Participate in Diplomatic and political Panels, and student related projects, including 2023 United Nations Global Engagement Summit as a United Nations Passport holder., Member of the Human Right Affinity Group, Participated in one major Global Goals International Model United Nation Conference -IMUN Philippines
  • YOUNGA 2023 Scholar Nominee, Bridging the Gap Younga scholar delegate, 07/2023, 12/2023, As a Bridging the Gap Younga scholar delegate worked with student Servant Leaders as well Younga nominees of 5 different countries including the United States- Canada, United Arab Emirate, Pakistan, and Urganda in the Peace and Justice Cohort., Each week during these 6 months members of this cohort meet to discuss an issue located around the theme and the opportunity and invitation to the COP28-Seven days in Dumbay with the opportunities to meet leaders and fellow nominees around the world.
  • Senator of Bunker Hill Community College Student Government Association, Senator, 04/2022, 05/18/2023, Served for two consecutive semester years as a voting member during proposal and served as a to student issues: Spring and Fall, Assisted the president in events and advocacy events, served as notetaker during meetings, served in five student oriented need committees, Humorously signed the Beam of the construction at BHCC, and the Women Center Initiative at BHCC., Participated as one student officer and student representative on higher Education advocacy day.
  • Food Taskforce, Medford, MA, Student Representative, 11/2017, 03/2020, Communicated with a large population of immigrants lacking access to resources due to language and education barriers by accessing stories and transforming them into Analytical data in purpose of creating a hunger free resolution.
  • Medford HS; Center for Citizenship and Social Responsibility, Medford, MA, Student Assistant, 11/2018, 05/2019, Assisting young children with civic activities and collaborative projects for an enhancement of community-minded thinking and participation

Languages

French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
German
Elementary (A2)
Italian
Beginner (A1)
Swahili
Beginner (A1)

Timeline

Passenger Service Agent

Dnata- Cathay Pacific
01.2023 - 06.2024

Intern Claims Adjuster

Safety Insurance
06.2022 - 08.2022

Intercruise Pier Service Agent

Intercruise Shoreside and Port Services
04.2022 - Current

Passenger Service Agent

Swissport-Azzors Airlines
03.2022 - 06.2022

Teachers Assistant

Kiddie Academy
02.2019 - 03.2020

Bachelor in International Relations Program, Master in Conflict Resolution -

University of Massachusetts

Global Leadership Certificate degree -

Apollo University (Online)

Associate Degree in Political Science -

Bunker Hill Community College

High School Diploma -

Medford High School
Aanchal-Annalee Deprince