Aaron Lenyibi
Administration And Customer Service
Gaborone,GA
Summary
Service focused customer service representative whose mandate is to facilitate and/or enhance customer satisfaction and customer retention as well as bringing about good customer experience through delivering excellent service hence the below objectives; Bring Transformation to the work place and learn any new concept encountered. Not only would I bring about transformation and learning new concepts in the work place but would go further to work and/or perform well even under little or no supervision. To work in challenging environments and overcome the challenges in short period. To share the knowledge with the interested parties in order to build a better tomorrow.
Overview
2
2
years of professional experience
Work History
Contact Center Agent.
Access Bank Botswana
Gaborone, Botswana
03.2023 - Current
- Currently working at Access Bank as Contact Centre Agent under Banking Operations Department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Admin Officer
Ministry of Finance (Botswana)
Gaborone, Botswana
02.2023 - 03.2023
- Worked as an intern Admin Officer under Human Resources and Administration department specifically under corporate services unit at the Ministry of Finance.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Fashion Consultant
Jet Stores
Gaborone, Botswana
09.2022 - 01.2023
- Rendering customer service in a retail store adhering to customer care fundamentals of customer satisfaction and customer retention.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
Fashion Consultant
Foschini Stores
7 2022 - 8 2022
- Rendering service in a retail store as well as attending to customer queries in a timely manner.
Education
Bachelor of Arts - Social Sciences
UNIVERSITY OF BOTSWANA
10.2022 - 10.2022
Skills
Microsoft office comprehension
Nextofkindetails
Keneilwe Dikgang, Mother, 687324209, 76038478, Female, keneilwedikgang@gmail.com
Personal Information
- ID Number: 631911019
- Date of Birth: 06/28/1998
- Gender: Male
- Nationality: Motswana
- Marital Status: Single
Personaltraitsandstrengths
- Kind
- Cooperative
- Humble
- Respectful to all regardless of gender, race and age
- Highly versatile
- Strong interpersonal skills and an active team player
- Computer literate
- Keen and committed fast learner
- Very disciplined and result oriented
Cellnumber
74601441
References
- Prudence B Munthali, Chief Administration Officer (Ministry of Finance), 2673950194
- Maitumelo Ketso, Store Manager, Foschini Airpot Junction, +26773911484
- Gaolatlhe Ramoshata, Store Manager Jet Store (Airpot Junction), 26771366224
- Lesego Mackenzie-Tsie, Lecture ENS 402, 2673552517
Timeline
Contact Center Agent.
Access Bank Botswana
03.2023 - Current
Admin Officer
Ministry of Finance (Botswana)
02.2023 - 03.2023
Bachelor of Arts - Social Sciences
UNIVERSITY OF BOTSWANA
10.2022 - 10.2022
Fashion Consultant
Jet Stores
09.2022 - 01.2023
Fashion Consultant
Foschini Stores
7 2022 - 8 2022
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