Tlamelo Ntebele
Gaborone,Botswana
Summary
Passionate professional with over 10 years of work experience, including 5 years at middle management and over 5 years at senior management. A seasoned postal, cargo and logistics, warehousing technical expert with key focus on fleet management, operations, warehousing, cargo logistics, strategy and business sustainability as well as business continuity. A very bright, talented and ambitious operations professional who is committed to deliver high performance results through a constructive culture. A quick learner who can rapidly adapt into new situations and communicate effectively and clearly with industry professionals, Board of Directors, Management, service providers, clients and regulators. Constantly focused on resolving financial and operational risks and always looking for ways to evolve and improve processes.
Overview
11
11
years of professional experience
Work History
General Manager Operations
Botswana Post
Gaborone, Botswana
07.2022 - Current
- Plan, lead and manage operations and performance of customer experience, security, and operations departments.
- Oversee the outlet in South Africa (Johannesburg) for cross border cargo, mail and courier.
- Manage and direct the provision of all mail, cargo and courier processing, customs clearing and distribution.
- Develop and implement an e-commerce strategy to support increase in volumes and uptake.
- Manage a budget for the function in excess of P30 million Pula annually.
- Continuous improvement in efficiency of warehousing, distribution of mail and cargo operations function.
- Develop and implement the cargo, mail and courier strategy to support the business.
- Direct warehouse operations, distribution and supply chain logistics to meet business objectives.
- Implement Total Quality Management across the various departments.
- Engage in 3rd Party Service Level Agreements with airlines, contractors.
- Management of risk across the entire operations departments.
Business Sustainability Manager
Botswana Post
Gaborone, Botswana
11.2020 - 06.2022
- Oversee the development and monitor the implementation of the company’s Organizational Business Resilience and Business Continuity Management systems.
- Ensure adherence to the sustainability agenda of the organization.
Senior Transport Officer
Botswana Post
Gaborone, Botswana
07.2015 - 10.2020
- Ensure the safe and efficient national and international distribution of mail, cargo and courier items.
- Management of travel logistics for both local and international travel.
Graduate Trainee-Projects
Botswana Post
Gaborone, Botswana
08.2014 - 06.2015
- Training on the management of projects within the organization.
Education
Masters In Operations Management & Logistics - Operations Management & Logistics
Barcelona Executive Business School
02.2021
Bachelor’s Degree - Economics (Single Major)
University of Botswana
05.2014
Skills
- Achiever
- Learner
- Intellection
- Responsibility
- Relator
- Strategy
Accomplishments
- Strategy Development, Developed the courier and cargo strategy to diversify product offerings and ensure sustained business. In the first year of the strategy revenue for courier and cargo increased by 42% showing instant impact of the strategy.
- Departmental Turnaround, Built the business sustainability function from ground up, ensuring staff capacitation and the Board of Directors as well as management, improved efficiencies in processes and helped build a constructive culture.
Additional Qualifications
- Executive Development Programme (EDP), University of Witwatersrand, 09/01/23, 11/30/23
- ISO 22301 Senior Lead Implementer, PECB, 08/01/23
- Business Continuity, MarkPernthley, 08/01/22
- Prince 2 Foundation and Practitioner, Innolead Consulting, 04/01/23
- Fleet Management, Fleet Cube, 08/01/18, 09/30/18
- Free To Grow, Karob Consulting, 07/01/17
- Postgraduate Certificate in Enterprise Risk Management, Botswana Accountancy College, 01/01/16, 06/30/16
Competencies And Skills
- Achiever
- Learner
- Intellection
- Responsibility
- Relator
- Strategy
Extracurricular Activities
Botswana Table Tennis Association Executive Member, Gaborone, Botswana, 12/01/23, Present
References
- Thabo Mzwinila, Chief Of Staff, Botswana Post, tmzwinila@botswanapost.co.bw, +267 71806139
- Pako Plaatjie, Chief Operations Officer, Botswana Post, pplaatjie@botswanapost.co.bw, +267 77824065
- Tshwanelo Matlhabaphiri, Strategy Manager, Absa Botswana, tmatlhabaphiri@gmail.com, 72893220
Accreditations
Certificate Of Business Continuity Institute (CBCI), 11/01/22
Timeline
General Manager Operations
Botswana Post
07.2022 - Current
Business Sustainability Manager
Botswana Post
11.2020 - 06.2022
Senior Transport Officer
Botswana Post
07.2015 - 10.2020
Graduate Trainee-Projects
Botswana Post
08.2014 - 06.2015
Masters In Operations Management & Logistics - Operations Management & Logistics
Barcelona Executive Business School
Bachelor’s Degree - Economics (Single Major)
University of Botswana
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