Agang Motlogelwa
Key Relationship Manager
Gaborone
Summary
A Master of Science in Strategic Management and Bachelor of Business Administration (BBA) graduate with over 6 years of progressive experience in managing account support, performance improvement, and business strategy functions within corporate environments. Equipped with strong creative problem-solving abilities, organizational skills, and expertise in relationship building. Proficient in maintaining high levels of client satisfaction, achieving financial objectives, and fostering collaborative relationships across client teams and companies.
Key competencies include developing and sustaining excellent client relationships, resolving client inquiries, researching and cross-selling products, compiling detailed reports, and managing workflows within specified timelines. Additionally, skilled in adapting and influencing new perspectives to enhance processes and drive effective solutions. Seeking a challenging role within a dynamic organization to leverage experience and extensive knowledge to achieve organizational objectives. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
Work History
Key Relationship Manager- Corporate Accounts
Botswana Telecommunications Corporation
12.2019 - Current
- Provide product, business, and technical knowledge support in sales of network data and voice products and services.
- Analyzed market trends to inform decision-making processes, assisting clients with informed investment choices
- Mentored junior relationship managers, sharing industry best practices and fostering professional growth within team
- Established rapport with prospective clients through effective presentations, clearly articulating company offerings and value proposition
- Championed change management efforts within team, effectively implementing new strategies and processes to improve overall performance
- Increased overall customer satisfaction by resolving issues promptly and maintaining open lines of communication throughout resolution process
- Developed new business opportunities for increased revenue through strategic networking and targeted outreach
- Conducted regular account reviews to identify areas for improvement and proactively addressed concerns, resulting in enhanced customer retention
- Negotiated favorable terms on behalf of clients during contract discussions, securing mutually beneficial agreements
- Boosted sales performance by identifying upsell opportunities within existing accounts and presenting appropriate product offerings
- Nurtured key partnerships within the industry, facilitating introductions between clients when synergistic opportunities arose
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Participated in staff meetings to discuss innovative strategies to improve services
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed revenue models, process flows, operations support and customer engagement strategies
Account Support Officer
Botswana Telecommunications Corporation
09.2017 - 12.2019
- Provided support to Account Management team, assisting in achievement of all sales and revenue targets for allocated corporate and government accounts which fully exploit BTCL's product and service portfolio.
- Implemented process improvements on supported accounts to improve customer satisfaction.
- Successfully navigated and utilized systems designed to provide essential information relative to daily tasks.
- Executed general administrative functions within department, ensuring smooth flow of operations.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements
- Created, prepared, and delivered reports to various departments
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Oversaw budget and tracked expenses against plans
- Assisted in the development of internal documentation for new hires to expedite their onboarding process successfully
- Monitored employee and customer interactions to assess quality of service
Assistant Performance Improvement Coordinator- Intern
Office of the Auditor General
05.2016 - 09.2017
- Assessed performance in relation to goals and made recommendations to promote continuous improvements
- Developed comprehensive performance improvement plans, addressing identified issues and ensuring timely execution
- Facilitated communication between departments to ensure alignment on goals, expectations, and strategies for improvement initiatives
- Tackled complex challenges related to process bottlenecks and inefficiencies by utilizing innovative problem-solving approaches that delivered measurable results
- Collaborated with cross-functional teams to identify opportunities for performance enhancements
- Spearheaded the creation of an internal knowledge-sharing platform for sharing best practices among employees across different departments
- Established cooperative and professional working relationships by being courteous, respectful and communicative
Education
Applied Blockchain Technology & Artificial Intelligence Integration - AI
European Business Institute of Luxembourg
UK 04.2001 - Current
Master Of Science - Strategic Management (Merit) - undefined
University of Derby
Certificate In Mandarin Level 1 & 2 - undefined
Botswana International University of Science & Technology
Certificate Of Proficiency - Long Term - undefined
Insurance Academy of Botswana
Bachelor of Business Administration - Management (Cum Laude) - undefined
Management College of Southern Africa
Skills
Emotional Intelligence
Professional Development
- Service Delivery, Improvement Framework Seminar
- Work Ethics and Mindset Program
- Work Improvement Teams (WITs)
Languages
English (Proficient)
SeTswana (Proficient)
Mandarin (Medium)
Timeline
Key Relationship Manager- Corporate Accounts
Botswana Telecommunications Corporation
12.2019 - Current
Account Support Officer
Botswana Telecommunications Corporation
09.2017 - 12.2019
Assistant Performance Improvement Coordinator- Intern
Office of the Auditor General
05.2016 - 09.2017
Applied Blockchain Technology & Artificial Intelligence Integration - AI
European Business Institute of Luxembourg
04.2001 - Current
Master Of Science - Strategic Management (Merit) - undefined
University of Derby
Certificate In Mandarin Level 1 & 2 - undefined
Botswana International University of Science & Technology
Certificate Of Proficiency - Long Term - undefined
Insurance Academy of Botswana
Bachelor of Business Administration - Management (Cum Laude) - undefined
Management College of Southern Africa
Similar Profiles
TEBOGO KELEBILE NORMANTEBOGO KELEBILE NORMAN
SHE SPECIALIST at Botswana Telecommunications Corporation (BTC)SHE SPECIALIST at Botswana Telecommunications Corporation (BTC)
Amogelang NyatiAmogelang Nyati
Contact Centre & Admin Manager at SmartSwitch BotswanaContact Centre & Admin Manager at SmartSwitch Botswana
Pesalema OutulePesalema Outule
Technical Advisor at ⦁ Botswana Telecommunications Cooperation LimitedTechnical Advisor at ⦁ Botswana Telecommunications Cooperation Limited