Alfred Madyise
Branch Manager
Gaborone
Summary
Professional with strong background in management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem solving. Expertise in strategic planning, customer service, and Reliable leader focused on achieving results and empowering teams. Highly Detail oriented and professional who is successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Branch Manager
Mens Clinic International Botswana
Gaborone, Gaborone
10.2016 - 01.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintaining good relations with suppliers and ensuring operational stock is up to date.
- Managed approximately 30 incoming calls, emails per day from customers.
Doctor's Assistant
Mens Clinic International Botswana
Gaborone, Gaborone
10.2015 - 10.2016
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Conducted clinic patient follow ups and Curtsey calls to check on patients post treatment.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Computer Repair Technician Intern
Trilobyte Technology
Gaborone, Gaborone
02.2014 - 07.2014
- Enhanced computer performance by conducting thorough diagnostics and implementing appropriate hardware and software solutions.
- Offered valuable insight into emerging trends within the computer repair industry during weekly team meetings.
- Demonstrated adaptability when faced with challenging situations requiring creative solutions or modifications to standard procedures.
- Reduced wait times for customers by efficiently diagnosing and repairing various hardware and software problems.
- Maintained a clean, organized work area to facilitate efficient task completion and reduce potential hazards.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
Production Manager
First Models Academy And Agency
Gaborone, Gaborone
11.2009 - 05.2011
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Developed training programs for production staff, enhancing skill levels and efficiency.
Radiator Technician's Assistant
P&E Radiator Services
Gaborone, Gaborone
01.2009 - 11.2009
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning Radiators.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Assisted manager in all aspects of business operations.
Education
Certificate - Chartis Travel Insurance
Botswana Insurance Company Limited
Gaborone, Botswana 04.2001 -
Computer Engineering
ABM University College
Gaborone, Botswana 08.2013 - 11.2014
Certificate of Technical Studies - COMPUTER HARDWARE & NETWORKING
ST. ALPHONSA'S COLLEGE OF PROFESSIONAL STUDIES
Gaborone, Botswana 11.2011 - 08.2012
Certificate of Technical Studies - COMPTIA NETWORK+
EZONE TRAINING INSTITUTUTION
Gaborone, Botswana 04.2001 -
Skills
Customer service
Timeline
Branch Manager
Mens Clinic International Botswana
10.2016 - 01.2025
Doctor's Assistant
Mens Clinic International Botswana
10.2015 - 10.2016
Computer Repair Technician Intern
Trilobyte Technology
02.2014 - 07.2014
Computer Engineering
ABM University College
08.2013 - 11.2014
Certificate of Technical Studies - COMPUTER HARDWARE & NETWORKING
ST. ALPHONSA'S COLLEGE OF PROFESSIONAL STUDIES
11.2011 - 08.2012
Production Manager
First Models Academy And Agency
11.2009 - 05.2011
Radiator Technician's Assistant
P&E Radiator Services
01.2009 - 11.2009
Certificate - Chartis Travel Insurance
Botswana Insurance Company Limited
04.2001 -
Certificate of Technical Studies - COMPTIA NETWORK+
EZONE TRAINING INSTITUTUTION
04.2001 -
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