Summary
Overview
Work history
Education
Skills
References
Timeline
Hi, I’m

Alfred Seatlholo

Mogoditshane,Botswana
Alfred Seatlholo

Summary

To find a challenging position that needs my competencies, capabilities, skills and education.

To be valuable and contributing citizen towards development of my country and any organization Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hard-working Team Leader with 8 years of experience in contact center environment. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

Overview

15
years of professional experience
6
years of post-secondary education

Work history

Mri Botswana
Gaborone, Botswana

Call Centre Team leader
01.2023 - Current

Job overview

  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.

MRI Botswana Limited
Gaborone, Botswana

Contact Center Agent
08.2015 - 12.2022

Job overview

  • Respond to customer calls in a courteous, professional and helpful manner while analyzing their problems, recommending or giving appropriate solutions and where necessary escalating unresolved requests to the supervisor with high professional courtesy
  • Register/ activate new customer accounts explaining the company procedures, security requirements like the need to provide correct info when registering customer accounts, and close existing accounts at customer request
  • Escalate customer queries to appropriate departmental services as required
  • Capture data / reporting on various work applications In depth of Customer Relationship Management (CRM) applicationBemobile VRA, Be mobile PR Call me, CCBE and Automatic Device Management for internet settings.

Rams range Designs

Construction Worker
01.2011 - 01.2012

Job overview

  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Worked with speed and accuracy to consistently meet production standards
  • Prepared job sites for builders and work plans by measuring and marking different distances
  • Kept tools and equipment cleaned, well-maintained and properly stored to promote team efficiency.

Lin Cleaning Services

Sales person
01.2009 - 01.2010

Job overview

  • Demonstrated products and specific features at customer locations and special events
  • Set up appointments with potential and current customers to discuss new products and services
  • Built customer loyalty and retention by delivering excellent cleaning services
  • Identified client needs, built relationships and overcame objections to drive sales
  • Cleaning office carpets, lounges, sofas general cleaning etc

Education

Insurance Academy of Botswana
Botswana

Certificate of proficiency from Insurance
05.2017 - 07.2017

Limkokwing University of Creative Technology
Botswana

Higher National Diploma from Information technology
04.2012 - 09.2015

Realic Educational Services
Botswana

Certificate management information systems from Information technology
01.2010 - 04.2010

Shashe river senior secondary school
Botswana

Certificate from BGCSE
01.2007 - 11.2008

Skills

  • Computer skills
  • Interpersonal skills
  • Team work
  • Hard worker
  • Competent
  • Patient
  • Fluent in English and Setswana
  • Can work under harsh conditions with minimum supervision
  • Working with all customer relationship management software's
  • Attention to detail
  • Good teamwork and communication skills
  • Good interpersonal skills
  • Good eyesight
  • Time management
  • Proactive & initiative
  • Leadership skills
  • Microsoft Excel
  • Issue resolution
  • Customer relationship building
  • Outstanding customer service
  • Team supervision
  • Team development strategies
  • Disciplinary procedures
  • Staff appraisals
  • Key Performance Indicator (KPI) management
  • Cost-effective budget control
  • Customer relationship management
  • Task delegation

References

References available upon request.

Timeline

Call Centre Team leader

Mri Botswana
01.2023 - Current

Insurance Academy of Botswana

Certificate of proficiency from Insurance
05.2017 - 07.2017

Contact Center Agent

MRI Botswana Limited
08.2015 - 12.2022

Limkokwing University of Creative Technology

Higher National Diploma from Information technology
04.2012 - 09.2015

Construction Worker

Rams range Designs
01.2011 - 01.2012

Realic Educational Services

Certificate management information systems from Information technology
01.2010 - 04.2010

Sales person

Lin Cleaning Services
01.2009 - 01.2010

Shashe river senior secondary school

Certificate from BGCSE
01.2007 - 11.2008
Alfred Seatlholo