Hi, I’m
Alfred Seatlholo
Mogoditshane,Botswana
Summary
To find a challenging position that needs my competencies, capabilities, skills and education.
To be valuable and contributing citizen towards development of my country and any organization Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hard-working Team Leader with 8 years of experience in contact center environment. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
15
years of professional experience
6
years of post-secondary education
Work history
Mri BotswanaGaborone, Botswana
Call Centre Team leader
01.2023 - Current
Job overview
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
MRI Botswana LimitedGaborone, Botswana
Contact Center Agent
08.2015 - 12.2022
Job overview
- Respond to customer calls in a courteous, professional and helpful manner while analyzing their problems, recommending or giving appropriate solutions and where necessary escalating unresolved requests to the supervisor with high professional courtesy
- Register/ activate new customer accounts explaining the company procedures, security requirements like the need to provide correct info when registering customer accounts, and close existing accounts at customer request
- Escalate customer queries to appropriate departmental services as required
- Capture data / reporting on various work applications In depth of Customer Relationship Management (CRM) applicationBemobile VRA, Be mobile PR Call me, CCBE and Automatic Device Management for internet settings.
Rams range Designs
Construction Worker
01.2011 - 01.2012
Job overview
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
- Worked with speed and accuracy to consistently meet production standards
- Prepared job sites for builders and work plans by measuring and marking different distances
- Kept tools and equipment cleaned, well-maintained and properly stored to promote team efficiency.
Lin Cleaning Services
Sales person
01.2009 - 01.2010
Job overview
- Demonstrated products and specific features at customer locations and special events
- Set up appointments with potential and current customers to discuss new products and services
- Built customer loyalty and retention by delivering excellent cleaning services
- Identified client needs, built relationships and overcame objections to drive sales
- Cleaning office carpets, lounges, sofas general cleaning etc
Education
Insurance Academy of BotswanaBotswana
Certificate of proficiency from Insurance
05.2017 - 07.2017
Limkokwing University of Creative TechnologyBotswana
Higher National Diploma from Information technology
04.2012 - 09.2015
Realic Educational ServicesBotswana
Certificate management information systems from Information technology
01.2010 - 04.2010
Shashe river senior secondary schoolBotswana
Certificate from BGCSE
01.2007 - 11.2008
Skills
- Computer skills
- Interpersonal skills
- Team work
- Hard worker
- Competent
- Patient
- Fluent in English and Setswana
- Can work under harsh conditions with minimum supervision
- Working with all customer relationship management software's
- Attention to detail
- Good teamwork and communication skills
- Good interpersonal skills
- Good eyesight
- Time management
- Proactive & initiative
- Leadership skills
- Microsoft Excel
- Issue resolution
- Customer relationship building
- Outstanding customer service
- Team supervision
- Team development strategies
- Disciplinary procedures
- Staff appraisals
- Key Performance Indicator (KPI) management
- Cost-effective budget control
- Customer relationship management
- Task delegation
References
References available upon request.
Timeline
Call Centre Team leader
Mri Botswana
01.2023 - Current
Insurance Academy of Botswana
Certificate of proficiency from Insurance
05.2017 - 07.2017
Contact Center Agent
MRI Botswana Limited
08.2015 - 12.2022
Limkokwing University of Creative Technology
Higher National Diploma from Information technology
04.2012 - 09.2015
Construction Worker
Rams range Designs
01.2011 - 01.2012
Realic Educational Services
Certificate management information systems from Information technology
01.2010 - 04.2010
Sales person
Lin Cleaning Services
01.2009 - 01.2010
Shashe river senior secondary school
Certificate from BGCSE
01.2007 - 11.2008
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