Ali Taher Ali Ahmed
Mannheim
Summary
Dynamic Product, Project, and Program Manager with extensive experience in product development, IT service delivery, and program management. Expert at translating customer needs into innovative solutions, with strong expertise in Unified Communications, network infrastructure, storage, and server systems. Proven leader of cross-functional and multicultural teams, delivering complex projects and programs on time, within budget, and aligned with strategic goals. Recognized for collaborative leadership, decisive decision-making, and exceptional stakeholder management.
Overview
16
16
years of professional experience
Work History
Cloud Infrastructure Build Senior Project Manager
SAP SE
12.2021 - Current
- Managed build and decommissioning of data center infrastructure (network, storage, servers).
- Supported rollout and onboarding of SAP S/4HANA testing environments for cloud customers.
- Delivered new infrastructure capacity and expansions, ensuring scalability and performance.
- Led end-to-end project management (planning, scheduling, monitoring, reporting).
- Utilized SAP S/4HANA, SAC, SCM CRM, monitoring platforms, and DC tools to optimize operations.
- Ensured compliance with governance policies and approved change management processes.
- Acted as main liaison between clients and delivery teams, driving communication and resolution.
Cloud Infrastructure Build Senior Project Manager
SAP Hungary
07.2018 - 11.2021
- Managed build and decommissioning of data center infrastructure (network, storage, servers).
- Supported rollout and onboarding of SAP S/4HANA testing environments for cloud customers.
- Delivered new infrastructure capacity and expansions, ensuring scalability and performance.
- Led end-to-end project management (planning, scheduling, monitoring, reporting).
- Utilized SAP S/4HANA, SAC, SCM CRM, monitoring platforms, and DC tools to optimize operations.
- Ensured compliance with governance policies and approved change management processes.
- Acted as main liaison between clients and delivery teams, driving communication and resolution.
Cloud & Mobile Security Product Manager
Vodafone Group Hungary
10.2017 - 07.2018
- Led development and rollout of mobile security applications across multiple international markets.
- Designed and implemented a Unified Endpoint Management (UEM) application for secure device, application, and content management.
- Managed the full product life cycle, including strategic planning, roadmap creation, and market launch.
- Developed and refined marketing strategies and defined pricing and cost structures.
- Owned the business case and ensured alignment with strategic goals.
- Managed relationships with third-party partners and international market stakeholders.
Unified Communications Product Manager (Cisco)
Vodafone Group Hungary
03.2016 - 10.2017
- Led development of Cisco-based Collaboration and UC products/services across mobile and fixed markets.
- Supported creation of UC features, endpoints, call manager, accessibility, voice recording, and connectivity products globally.
- Managed the full product life cycle, including strategic planning, roadmap creation, and product launch.
- Developed marketing strategies and defined pricing and cost structures.
- Owned the business case, ensuring alignment with strategic goals and project viability.
- Managed relationships with third-party partners and international market stakeholders.
Project Manager – UC & GSIP Voice Products
Vodafone Group Hungary
03.2014 - 03.2016
- Led transition and new project developments for UC and GSIP Voice products across SOHO, SME, and enterprise segments.
- Directed global projects for Microsoft, Cisco, and contact center/SIP trunking solutions from concept to completion.
- Collaborated with stakeholders to define requirements, delivery milestones, and project scope.
- Managed project planning, tracking, reporting, and financial aspects including budgeting and forecasting.
- Developed end-to-end processes and facilitated workshops to ensure successful customer implementation.
- Maintained customer relationships and ensured alignment with business objectives.
Customer Single Point of Contact (SPOC)
Vodafone Group Egypt
07.2010 - 04.2013
- Acted as the primary SPOC for large German- and English-speaking enterprise accounts.
- Supported project teams in onboarding new customers and transitioning to operational teams.
- Monitored, resolved, or escalated incidents following ITIL service standards.
- Contributed to the design and optimization of customer processes.
- Developed service improvement plans to address customer gaps.
Senior Service Management Specialist
Vodafone Group Egypt
03.2012 - 07.2012
- Managed MNC customer accounts in-country, ensuring ITIL-compliant service delivery.
- Delivered monitoring and reporting for customer onboarding, transformation, and migration activities.
- Participated in on-call rotations to manage major after-hours incidents.
- Coordinated with Senior Management, Change and Incident Management, and clients to ensure resolution.
- Supported release coordination, process improvements, and operational workflows.
- Assisted with tariff implementations and RFP-related service delivery.
Tour Guide / Excursions Leader
Blue Sky Travel Hurghada (Neckermann & Thomas Cook)
07.2009 - 07.2010
- Led sightseeing tours and excursions, providing informative and engaging experiences.
- Briefed passengers and handled client concerns professionally.
- Ensured customer safety and well-being, including first aid support.
- Delivered commentaries on attractions, culture, language, and history.
- Coordinated tour logistics, reservations, and prepared tour scripts.
- Facilitated the enjoyment and safety of all visitors, including children and individuals with limited mobility.
Education
Bachelor - German Linguistics Studies
01.2008
Skills
Project management, product management & program management
SAP S/4HANA, SAC, SCM & SAP CRM roll out & on-boarding Experience
Cloud infrastructure management
Unified Communication, Cloud & Mobile Security Products/Projects delivery
Cisco & Microsoft related products/services
Business requirement analysis
Effective problem resolution
Effective adaptability in diverse environments
Excellent social and leadership skills
Certification
Program Management
- SAP Certified Associate - Project Manager (In progress)
Project Management Professional
- Prince 2 Foundation
- Scrum Master Skills
- Microsoft Azure Fundamentals
- Product Management & Marketing
- Agile Project Management
- ITIL Foundation V3
- ITIL Foundation V4
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operations
- Cloud & Computing
- Global SIP Trunking Awareness
- Cyber Security Awareness: Mobile Device Security
Languages
English – Fluent
Arabic – Native
German – Very Good
Spanish – Fair
Community Service
Charity Program Organizer – “A Kid’s Smile” (Egypt, 2007 - 2011)
Volunteer – Vodafone Angel Program (Kenya 2015)
- Organized an end-to-end charity program for 6,000+ children, including orphans and children with disabilities.
- Coordinated art activities, food distribution, sponsor gifts, and physical therapy support.
- Managed volunteers, logistics, and overall program execution to ensure a safe and engaging experience.
- Supported children and local staff for one month by installing storage capacities for agricultural needs.
- Facilitated vibrant and meaningful interactions with children, enhancing their learning and engagement.
- Contributed to community development initiatives and fostered cross-cultural collaboration.
Hobbies and Interests
Football, Basketball, Ping pong, Traveling & going to the sea., Reading & participating in volunteering activities., Listening to music and dancing.
Self Development & Practical Trainings
- Communications for Project Managers | Communication with Impact | Strategic Thinking | Multimedia Course – Certified
- German Language: B1 & B2 – Goethe Institute, Cairo | TestDaF Preparation & Exam, Germany (2014)
- Practical training at Kindergarten Regenbogen, Germany (2011–2014)
References
Any reference will be available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cloud Infrastructure Build Senior Project Manager - SAP SE
12.2021 - Current
Cloud Infrastructure Build Senior Project Manager - SAP Hungary
07.2018 - 11.2021
Cloud & Mobile Security Product Manager - Vodafone Group Hungary
10.2017 - 07.2018
Unified Communications Product Manager (Cisco) - Vodafone Group Hungary
03.2016 - 10.2017
Project Manager – UC & GSIP Voice Products - Vodafone Group Hungary
03.2014 - 03.2016
Senior Service Management Specialist - Vodafone Group Egypt
03.2012 - 07.2012
Customer Single Point of Contact (SPOC) - Vodafone Group Egypt
07.2010 - 04.2013
Tour Guide / Excursions Leader - Blue Sky Travel Hurghada (Neckermann & Thomas Cook)
07.2009 - 07.2010
6 October University - Bachelor, German Linguistics Studies
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