Amantle France
P. O. Box 504393 Gaborone
Summary
- Proactive and self-driven corporate professional with experience centered on providing good customer service, relationship management, day to day validation of customer needs, pension funds administration, clear explanation of products, data compilation, data management and data analysis seeking a position to make a substantial contribution and develop a long-term career within an organization by imparting skills, education and experience.
Overview
10
10
years of professional experience
Work History
Temporary Assistant Broker Consultant - Annuities
Metropolitan Life
09.2022 - Current
- Attending to clients' queries and resolving them.
- Generating Annuity quotes for clients sent from different fund administrators.
- General assistance of paperwork completion to clients.
- Providing advice and information on retirement plans.
- General client service to annuitants and maintaining good client relationship.
- Dispatching stationery to brokers and branches.
- Confirmation of ordinary business.
- Day to day reporting.
- Making follow-ups on clients' payments.
- General Broker assistance
- Day to day reporting
Temporary Assistant Health Officer (Informatics)
Tsabong Primary Hospital
07.2021 - 07.2022
- Resolving technical issues with networks, hardware, and software.
- Installing, monitoring, and performing software upgrades.
- Providing technical support for users.
- Capturing data into the DIHS system.
- Compiling daily reports for covid-19 patients.
- Assisting in all the network configurations.
- Troubleshooting printer and desktops problems.
- Ensuring proper filing system of office documentation.
Temporary Call Centre Consultant
Botswana Life Insurance Limited
09.2020 - 06.2021
- Being responsive to client calls.
- Processing client’s policy amendments.
- General Client Service through the phone.
- Processing client’s policy refunds.
- Logging general clients queries regarding their policies
- Maintaining daily records of clients that called.
Temporary KYC Consultant
Botswana Life Insurance Limited
09.2019 - 08.2020
- Capturing client's KYC documents into the KYC system.
- Sorting client’s policy documents as to whether they are KYC compliant or not.
- Doing reports of duties performed on daily basis.
- Doing follow ups on client’s requests regarding their KYC status.
Temporary Premium Administrator
Botswana Life Insurance Limited
04.2019 - 09.2019
- Administering KYC services in person to clients in different pay points.
- Preparing reports regarding the duties performed.
- Doing follow ups on client’s requests regarding their policies or their KYC status.
- Collecting KYC documents from different pay points.
- Assisting premium administrators to perform refunds for clients using THITO application.
- Calling clients, reminding them to submit some certain documents or informing them about their policy status.
- Performing premium allocations.
Computer Science Technician Intern
Ryder Investments (Pty) Ltd
02.2018 - 03.2018
- After-sales support services to Ryder Investments clients.
- Maintenance of computer hardware and networking equipment.
- IT systems audit services.
- Skills transfer services to Ryder Investments clients.
- Office administration.
- Research, Testing and Implementation of new technologies.
- Administering LAN and network configurations.
- Performing backups.
- Giving IT support to clients.
- Software and hardware maintenance.
- Logging calls for hardware failure where necessary.
IT Technician Intern
Kanye Sub Land Board
12.2017 - 01.2018
- Coordinating capturing of and plot details into STARDUST database for LAPCAS project.
- Preparing LAPCAS weekly report.
- Ensuring network availability and security measures.
- Repairing computers and computer related peripherals.
- Installing and upgrading software and hardware.
- Regular monthly backup.
- Giving support to users whenever they need.
IT Technician Intern
Botswana Geoscience Institute
07.2015 - 11.2015
- User support and Helpdesk.
- Troubleshooting, diagnosing, and resolving problems related to hardware and software.
- Administration of the network.
- Creating user accounts, setting passwords.
- Connecting and adding printers.
- Data backup.
Education
Certificate - Wealth Management
Insurance Academy of Botswana
Gaborone, Botswana05-2025
Certificate - Certificate of Proficiency - Long Term Insurance
Insurance Academy of Botswana
Gaborone06-2019
Bachelor of Science - Computing (Network And Infrastructure Management)
Botho University
Gaborone, Botswana12-2016
Skills
- Vast knowledge of financial services business and pension fund administration
- Ability to work under pressure
- Good problem solving and communication skills
- Computer skills (Microsoft windows, Word, Outlook, Excel, Access, Visio)
- Customer centric
- Team player
- Analytical
- Attentive
- Organized and disciplined
- Innovative
REFEREES
Mr Lesedi Motshewa
Relationship Manager- Metropolitan Life
Contact: +267 71 654 223
Ms. Nonofo Sefhemo
Regional Manager (Brokers) – Metropolitan Life
Contact: +267 72 531 090
Mr. Larona Gaowelwe
Contact Center Supervisor - Botswana life Insurance Limited
Contact: +267 362 3700
Timeline
Temporary Assistant Broker Consultant - Annuities
Metropolitan Life
09.2022 - Current
Temporary Assistant Health Officer (Informatics)
Tsabong Primary Hospital
07.2021 - 07.2022
Temporary Call Centre Consultant
Botswana Life Insurance Limited
09.2020 - 06.2021
Temporary KYC Consultant
Botswana Life Insurance Limited
09.2019 - 08.2020
Temporary Premium Administrator
Botswana Life Insurance Limited
04.2019 - 09.2019
Computer Science Technician Intern
Ryder Investments (Pty) Ltd
02.2018 - 03.2018
IT Technician Intern
Kanye Sub Land Board
12.2017 - 01.2018
IT Technician Intern
Botswana Geoscience Institute
07.2015 - 11.2015
Certificate - Wealth Management
Insurance Academy of Botswana
Certificate - Certificate of Proficiency - Long Term Insurance
Insurance Academy of Botswana
Bachelor of Science - Computing (Network And Infrastructure Management)
Botho University
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