Amantle France
Summary
A proactive and self-driven Computing graduate with a strong background in IT support, customer service, and administrative support across insurance and healthcare sectors. Experienced in data management, systems support, and client engagement. Currently excelling in a Sales Administration role, bringing together technical ability and client service expertise to drive operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Administrator
Metropolitan Life Botswana
06.2025 - Current
- Provide administrative support to the sales team (order processing, quote preparation, code allocation to brokers and sub agents and stock coordination)
- Maintain accurate records of customer interactions and transactions
- Liaise with internal departments to support client service and product delivery
- Monitor and track client queries and ensure timely resolution
- Support with event coordination and campaign tracking
- Stationery issuance
Temporary Assistant Broker Consultant - Annuities
Metropolitan Life Botswana
09.2022 - 05.2025
- Attending to clients' queries and resolving them.
- Generating Annuity quotes for clients sent from different fund administrators.
- General assistance of paperwork completion to clients.
- Providing advice and information on retirement plans.
- General client service to annuitants and maintaining good client relationship.
- Dispatching stationery to brokers and branches.
- Confirmation of ordinary business.
- Day to day reporting.
- Making follow-ups on clients' payments.
- General Broker assistance.
- Day to day reporting.
Temporary Assistant Health Officer (Informatics)
Tsabong Primary Hospital
07.2021 - 07.2022
- Resolving technical issues with networks, hardware, and software.
- Installing, monitoring, and performing software upgrades.
- Providing technical support for users.
- Capturing data into the DIHS system.
- Compiling daily reports for covid-19 patients.
- Assisting in all the network configurations.
- Troubleshooting printer and desktops problems.
- Ensuring proper filing system of office documentation.
Temporary Call Centre Consultant
Botswana Life Insurance Limited
09.2020 - 06.2021
- Being responsive to client calls.
- Processing client's policy amendments.
- General Client Service through the phone.
- Processing client's policy refunds.
- Logging general clients queries regarding their policies.
- Maintaining daily records of clients that called.
Temporary KYC Consultant
Botswana Life Insurance Limited
09.2019 - 08.2020
- Capturing client's KYC documents into the KYC system.
- Sorting client's policy documents as to whether they are KYC compliant or not.
- Doing reports of duties performed on daily basis.
- Doing follow ups on client's requests regarding their KYC status.
Temporary Premium Administrator
Botswana Life Insurance Limited
04.2019 - 09.2019
- Administering KYC services in person to clients in different pay points.
- Preparing reports regarding the duties performed.
- Doing follow ups on client's requests regarding their policies or their KYC status.
- Collecting KYC documents from different pay points.
- Assisting premium administrators to perform refunds for clients using THITO application.
- Calling clients, reminding them to submit some certain documents or informing them about their policy status.
- Performing premium allocations.
Computer Science Technician Intern
Ryder Investments (Pty) Ltd
02.2018 - 03.2018
- After-sales support services to Ryder Investments clients.
- Maintenance of computer hardware and networking equipment.
- IT systems audit services.
- Skills transfer services to Ryder Investments clients.
- Office administration.
- Research, Testing and Implementation of new technologies.
- Administering LAN and network configurations.
- Performing backups.
- Giving IT support to clients.
- Software and hardware maintenance.
- Logging calls for hardware failure where necessary.
IT Technician Intern
Kanye Sub Land Board
12.2017 - 01.2018
- Coordinating capturing of and plot details into STARDUST database for LAPCAS project.
- Preparing LAPCAS weekly report.
- Ensuring network availability and security measures.
- Repairing computers and computer related peripherals.
- Installing and upgrading software and hardware.
- Regular monthly backup.
- Giving support to users whenever they need.
IT Technician Intern
Botswana Geoscience Institute
07.2015 - 11.2015
- User support and Helpdesk.
- Troubleshooting, diagnosing, and resolving problems related to hardware and software.
- Administration of the network.
- Creating user accounts, setting passwords.
- Connecting and adding printers.
- Data backup.
Education
Bachelor of Science - Computing (Network & Infrastructure Management)
Botho University
Gaborone12.2016
Skills
- Data Management & Analysis
- Customer Relationship Management
- Sales Administration
- Report Preparation
- Network & Hardware Support
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Linux & Apple OS
- Strong Communication & Problem-Solving
- Team Collaboration
Certification
- Certificate of Proficiency (Long Term Insurance) – Insurance Academy of Botswana (2019)
- Wealth Management Certificate – Insurance Academy of Botswana (June 2025)
- Certified Customer Experience Professional (CCXP) – Chartered Institute of Customer Management (Expected in November 2025)
Referees
Mr Lesedi Motshewa
Relationship Manager- Metropolitan Life Botswana
Contact: +267 71 654 223
Ms. Nonofo Sefhemo
Regional Manager (Brokers) – Metropolitan Life Botswana
Contact: +267 72 531 090
Mr. Larona Gaowelwe
Contact Center Supervisor - Botswana life Insurance Limited
Contact: +267 362 3700
Timeline
Sales Administrator
Metropolitan Life Botswana
06.2025 - Current
Temporary Assistant Broker Consultant - Annuities
Metropolitan Life Botswana
09.2022 - 05.2025
Temporary Assistant Health Officer (Informatics)
Tsabong Primary Hospital
07.2021 - 07.2022
Temporary Call Centre Consultant
Botswana Life Insurance Limited
09.2020 - 06.2021
Temporary KYC Consultant
Botswana Life Insurance Limited
09.2019 - 08.2020
Temporary Premium Administrator
Botswana Life Insurance Limited
04.2019 - 09.2019
Computer Science Technician Intern
Ryder Investments (Pty) Ltd
02.2018 - 03.2018
IT Technician Intern
Kanye Sub Land Board
12.2017 - 01.2018
IT Technician Intern
Botswana Geoscience Institute
07.2015 - 11.2015
Bachelor of Science - Computing (Network & Infrastructure Management)
Botho University
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