Detail-oriented professional with expertise in calendar management, document preparation, and travel coordination. Committed to enhancing productivity through streamlined processes and effective office organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant
BOTSWANA UNIFIED REVENUE SERVICE-HEAD OFFICE
Gaborone
09.2025 - Current
Managed daily scheduling for executives at the Botswana Unified Revenue Service.
Assisted in preparing reports and presentations for departmental meetings.
Organized office supplies and maintained inventory levels efficiently.
Maintained confidential files and ensured compliance with data protection policies.
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Maintained confidential files related to personnel records or other sensitive information.
Checked personal and professional activities to remind employer of priority tasks and deadlines.
Performed calendar management and scheduling of appointments for the executive.
Greeted visitors in a professional manner and provided assistance with inquiries.
Maintained clerical correspondence via email and phone.
Organized travel arrangements, including flights, transportation, and accommodation.
Screened telephone calls and inquiries and directed as appropriate.
Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Prepared documents such as reports, presentations, agendas, and correspondence.
Performed various clerical tasks and organized office areas to promote productivity.
Scanned documents into electronic format for storage in a secure database system.
Developed processes for efficient workflow within the departmental structure.
Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
Office Secretary
SEROWE SUB DISTRICT CROP PRODUCTION-SEROWE
Gaborone
06.2017 - 08.2017
Managed incoming correspondence and routed messages to appropriate staff members.
Assisted with document preparation and ensured accurate filing systems were maintained.
Handled phone inquiries and directed calls to relevant departments or personnel.
Maintained a clean and organized office environment for improved efficiency.
Education
High School Diploma -
FRANCISTOWN COLLEGE OF TECHNICAL AND VOCATIONAL ED
FRANCISTOWN -NORTH EAST
09-2019
Graduate Certificate - NATIONAL CERTIFICATE IN SECRETARIAL STUDIES
SENYAWE BRIGADE CENTRE
FRANCISTOWN - NORTH EAST
04-2017
Skills
Calendar management
Document preparation
Office organization
Travel coordination
Data protection compliance
Customer communication
Time management
Inventory management
Attention to detail
Effective communication
Multi-line phone proficiency
Problem resolving
Certification
Class B Drivers License
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Personal Assistant
BOTSWANA UNIFIED REVENUE SERVICE-HEAD OFFICE
09.2025 - Current
Office Secretary
SEROWE SUB DISTRICT CROP PRODUCTION-SEROWE
06.2017 - 08.2017
High School Diploma -
FRANCISTOWN COLLEGE OF TECHNICAL AND VOCATIONAL ED
Graduate Certificate - NATIONAL CERTIFICATE IN SECRETARIAL STUDIES
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