Aminah Moore
Maun,North West
Summary
Multi-talented business leader bringing 11 years overall experience, currently in the position of CEO. Strategic Problem Solver, Corporate Culture Champion, People and Culture Expert and Change Manager. Visionary executive implements plans that meet current and future needs. Key expertise in the People and Culture (HR) industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
People Interface
Maun, Botswana
12.2023 - Current
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Managed relationships with shareholders, stakeholders, customers, and other key constituents.
- Implemented new technologies to streamline processes across departments.
- Analyzed market trends and competitor activities to inform product development decisions.
- Evaluated current products and services in order to develop strategies for improvement.
- Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
- Represented the company at conferences, trade shows, networking events.
- Directed the implementation of new business initiatives from concept through completion.
- Ensured compliance with government regulations regarding safety standards and labor laws.
- Cultivated strong relationships with business partners by providing exceptional customer service.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Conducted presentations to outside groups to drive programs, policies and company objectives.
- Implemented strategic offerings to enhance company's suite of products and services.
Managing Director
Hygiene Station Africa
Maun, Botswana
09.2021 - 12.2022
- Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Managed external communications such as press releases, media interviews.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Participated in development activities such as product launches or promotional events.
- Performed sales and support activities to meet client needs and maintain service levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Product Development Presenter & Participant
Bojanala Cluster
Maun, Botswana
01.2018 - 12.2019
- Contributed to strategic discussions and implementation of projects that focused on promoting sustainable tourism practices, positioning Botswana as a top global eco-tourism destination.
Human Resources Manager
Wilderness Air
Maun, Botswana
01.2011 - 08.2013
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Payroll Manager
Wilderness Air
Maun, Botswana
01.2009 - 08.2013
- Calculated and processed payroll for over 130 employees on a monthy basis.
Executive Assistant
Wilderness Air
Maun, Botswana
01.2009 - 08.2013
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Conducted research on various topics as requested by executives or senior management personnel.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Delivered optimal administrative, customer service and case management support.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
Accounts Payable Manager
Wilderness Air
Maun, Botswana
01.2011 - 06.2011
- Monitored daily accounts payable activities and ensured compliance with established internal control procedures.
Customer Service & Ground Handling Manager
Northern Air Maintenance & Northern Air Aviation Services FBO
Maun, Botswana
01.2008 - 01.2009
- Managed customer service strategies and supervised ground handling operations of VVIP Clients arriving in private jets with a focus on safety, timeliness, and exceptional service delivery.
Stores Assistant and Technical Records Assistant
Northern Air Maintenance
Maun, Botswana
12.2006 - 12.2007
- Supported the maintenance team by managing inventory and maintaining accurate technical records. Contributed to operational readiness and compliance through diligent record-keeping and inventory management.
Education
OCAI Culture Change Leadership Certification
The Positive Culture Academy
Netherlands03-2024
MBA -
Rhodes University
Grahamstown, South Africa04-2018
MBA Aligned Short Courses
Rhodes University
Grahamstown, South Africa11-2015
Some College (No Degree) - Business Administration And Management Diploma
Association of Business Managers & Administrators
United Kingdom08-2007
Skills
- All top skills related to the 'People Area'
- Change Management
- Project Management
- Organizational Management
- Consulting
- Executive Leadership
- Corporate leadership
- Relationship Management
- Human Resources Management
- Strategic Partnerships
- Corporate Governance in the People Area
- Corporate Social Responsibility
- Operational Excellence in the People Area
Affiliations
- Art enthusiast
Languages
Kalanga
First Language
English
Proficient (C2)
C2
Setswana
Advanced (C1)
C1
Accomplishments
- Class President MBA Class of 2016
Certification
- OCAI Organizational Culture Assessment Instrument Certified
Websites
References
References available upon request.
Timeline
Chief Executive Officer
People Interface
12.2023 - Current
Managing Director
Hygiene Station Africa
09.2021 - 12.2022
Product Development Presenter & Participant
Bojanala Cluster
01.2018 - 12.2019
Human Resources Manager
Wilderness Air
01.2011 - 08.2013
Accounts Payable Manager
Wilderness Air
01.2011 - 06.2011
Payroll Manager
Wilderness Air
01.2009 - 08.2013
Executive Assistant
Wilderness Air
01.2009 - 08.2013
Customer Service & Ground Handling Manager
Northern Air Maintenance & Northern Air Aviation Services FBO
01.2008 - 01.2009
Stores Assistant and Technical Records Assistant
Northern Air Maintenance
12.2006 - 12.2007
OCAI Culture Change Leadership Certification
The Positive Culture Academy
MBA -
Rhodes University
MBA Aligned Short Courses
Rhodes University
Some College (No Degree) - Business Administration And Management Diploma
Association of Business Managers & Administrators
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