Anas Ibrahim
Atlassian Expert ACP-JCA | ACP-OA | ACP-MJCP
Friedrichshafen
Summary
Experienced JIRA Administrator with a proven track record in configuring, customizing, and maintaining JIRA instances to optimize project management and collaboration. Skilled in system configuration, user management, customization, integration, and support. Proficient in troubleshooting technical issues, ensuring system security, and implementing backup strategies. Strong communicator with a passion for staying updated on industry best practices. Committed to enhancing organizational efficiency through effective utilization of JIRA.
Overview
17
17
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Atlassian Products Administrator
INT Informatik Nachrichtentechnik
07.2018 - Current
- System Configuration: Manage o and configure JIRA instances according to organizational requirements, including workflows, schemes, custom fields, issue types, and permission schemes.
- User Management: Administer user access, roles, and permissions within JIRA. This involves creating and managing user accounts, groups, and project roles to ensure proper access controls.
- Customization: Customize JIRA configurations, plugins, and add-ons to optimize functionality and meet the diverse needs of different teams and projects within the organization.
- Integration: Integrate JIRA with other tools and systems, such as version control systems, testing tools, and continuous integration servers, to streamline processes and enhance collaboration across teams.
- Support and Training: Provide support and guidance to users on JIRA-related issues, best practices, and usage. Conduct training sessions to educate new users and promote efficient utilization of JIRA features.
- Performance Monitoring and Optimization: Monitor the performance of JIRA instances, identify bottlenecks, and implement optimizations to ensure optimal system performance and responsiveness.
- Issue Resolution: Troubleshoot and resolve technical issues related to JIRA functionality, system configurations, and integrations in a timely manner to minimize disruptions to workflows.
- Security Management: Implement security best practices and protocols to safeguard JIRA instances and sensitive data against unauthorized access, breaches, and vulnerabilities.
- Backup and Recovery: Develop and maintain backup and disaster recovery strategies for JIRA instances to ensure data integrity and minimize the risk of data loss in the event of system failures or disasters.
- Documentation: Maintain comprehensive documentation of JIRA configurations, processes, and procedures to facilitate knowledge sharing, onboarding, and compliance with organizational standards.
Technical Hardware
BYTEC Bodry Technology GmbH
01.2018 - 06.2018
- Installation of servers and storage systems Maintenance and service in the area of hardware operating systems and databases Support and further development internal systems.
DBA assistant
Omniya ISP
10.2012 - 06.2015
- Financial reports for financial department
- Making Oracle rules for every database users
- Creating accounts for our customers
- Modifying inserting error of cash payments on the billing system
- Manage billing system and permissions
- Administrator for CRM
- Developing procedures.
Technical Support
Omniya ISP
08.2011 - 11.2012
- Answer Technical calls from customer
- Network solution on thecustomers.
Technical support
Dir mar musa al-habashi
02.2007 - 08.2008
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications.
Education
High School Diploma -
Intermediate Institute of Computer
04.2001 -
Skills
PlSQL
Linux
Adaptability
Data Migration
Analysis of Technical Issues
Diagnosing Software
Error Logs
Networks
Web Applications
Troubleshooting
Application support
Customer Support
End-User Training
Incident Management
Certification
Atlassian Certified Jira Administrator for Cloud
Volunteer Experience
- Children's hospice service by Amalie kinderhospizdienst-amalie.org .
01/2022, Present, Friedrichshafen
As a volunteer at a Children's Hospice Service, I provided compassionate support and assistance to children facing life-limiting illnesses and their families. My role involved engaging with the children in various activities, offering companionship, and creating a comforting environment. Additionally, I assisted the staff with administrative tasks, helped organize events, and contributed to fundraising efforts. Through this experience, I developed strong communication skills, empathy, and the ability to work effectively in challenging situations. My time as a volunteer at the Children's Hospice Service underscored my commitment to making a positive difference in the lives of others, particularly those facing difficult circumstances.
Timeline
Atlassian Certified Jira Administrator for Cloud
03-2024
Atlassian Certified Cloud Organization Admin
02-2024
Atlassian Certified in Managing Jira Projects for Cloud
02-2024
Jira Automation for Admins
01-2024
Confluence Space Administration
01-2024
Atlassian Products Administrator
INT Informatik Nachrichtentechnik
07.2018 - Current
Technical Hardware
BYTEC Bodry Technology GmbH
01.2018 - 06.2018
DBA assistant
Omniya ISP
10.2012 - 06.2015
Technical Support
Omniya ISP
08.2011 - 11.2012
Technical support
Dir mar musa al-habashi
02.2007 - 08.2008
High School Diploma -
Intermediate Institute of Computer
04.2001 -