SACAA-certified Cabin Crew and hospitality management graduate with strong skills in customer service and safety compliance. Experienced in managing high-volume guest interactions and enhancing customer retention. Navigates multicultural environments to create positive experiences in hospitality and aviation, leveraging communication and cultural sensitivity to drive guest satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Heating & Cooling System
Gaborone, Botswana
06.2024 - Current
Exhibited patience while assisting customers in high-volume settings
Coordinated team scheduling and managed customer communications
Facilitated client engagement for HVAC services and conducted follow-ups
Waitress | Housekeeper | Receptionist
Majestic Five Hotel
Gaborone, Botswana
02.2024 - 05.2024
Managed front desk operations, ensuring smooth guest experiences
Assisted with guest inquiries, check-ins, and check-outs
Delivered quality customer service to both local and international guests
Engaged with guests from diverse cultures to enhance communication skills.
Upheld high housekeeping standards, contributing to guest satisfaction
Customer Service Assistant
Heating & Cooling System
Gaborone, Botswana
03.2022 - 12.2023
Education
SACAA - Carried Cabin Crew - Cabin Crew
S Mab Aviation Training Academy
Pretoria, South Africa
06.2025 - 11/2025
Bachelor of Business (Hons) - Hospitality Management
LIMKOKWIN
Gaborone, Botswana
Skills
Passenger safety and emergency response
Customer and hospitality
Communication
Adaptability
Teamwork
Languages
Advanced, Intermediate, Native, Native
References
Winnie Mazongo, Majestic Five hotel, +267491222 / +2674921414
Dr Ndlovu, Limkokwing University, +267 74920495
Tebogo, S Mab Training Academy, +27 714289285
Mr Gomo, Heating and Cooling System, +26771269348
Languages
Setswana , Chishona
First Language
English
Advanced
C1
French
Beginner
A1
Timeline
SACAA - Carried Cabin Crew - Cabin Crew
S Mab Aviation Training Academy
06.2025 - 11/2025
Customer Service Assistant
Heating & Cooling System
06.2024 - Current
Waitress | Housekeeper | Receptionist
Majestic Five Hotel
02.2024 - 05.2024
Customer Service Assistant
Heating & Cooling System
03.2022 - 12.2023
Bachelor of Business (Hons) - Hospitality Management