Summary
Overview
Work History
Education
Skills
Languages
References
Languages
Timeline
Generic
ANOLYNE MUGARISANWA

ANOLYNE MUGARISANWA

Gaborone,Botswana

Summary

SACAA-certified Cabin Crew and hospitality management graduate with strong skills in customer service and safety compliance. Experienced in managing high-volume guest interactions and enhancing customer retention. Navigates multicultural environments to create positive experiences in hospitality and aviation, leveraging communication and cultural sensitivity to drive guest satisfaction and operational success.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Heating & Cooling System
Gaborone, Botswana
06.2024 - Current
  • Exhibited patience while assisting customers in high-volume settings
  • Coordinated team scheduling and managed customer communications
  • Facilitated client engagement for HVAC services and conducted follow-ups

Waitress | Housekeeper | Receptionist

Majestic Five Hotel
Gaborone, Botswana
02.2024 - 05.2024
  • Managed front desk operations, ensuring smooth guest experiences
  • Assisted with guest inquiries, check-ins, and check-outs
  • Delivered quality customer service to both local and international guests
  • Engaged with guests from diverse cultures to enhance communication skills.
  • Upheld high housekeeping standards, contributing to guest satisfaction

Customer Service Assistant

Heating & Cooling System
Gaborone, Botswana
03.2022 - 12.2023

Education

SACAA - Carried Cabin Crew - Cabin Crew

S Mab Aviation Training Academy
Pretoria, South Africa
06.2025 - 11/2025

Bachelor of Business (Hons) - Hospitality Management

LIMKOKWIN
Gaborone, Botswana

Skills

  • Passenger safety and emergency response
  • Customer and hospitality
  • Communication
  • Adaptability
  • Teamwork

Languages

Advanced, Intermediate, Native, Native

References

  • Winnie Mazongo, Majestic Five hotel, +267491222 / +2674921414
  • Dr Ndlovu, Limkokwing University, +267 74920495
  • Tebogo, S Mab Training Academy, +27 714289285
  • Mr Gomo, Heating and Cooling System, +26771269348

Languages

Setswana , Chishona
First Language
English
Advanced
C1
French
Beginner
A1

Timeline

SACAA - Carried Cabin Crew - Cabin Crew

S Mab Aviation Training Academy
06.2025 - 11/2025

Customer Service Assistant

Heating & Cooling System
06.2024 - Current

Waitress | Housekeeper | Receptionist

Majestic Five Hotel
02.2024 - 05.2024

Customer Service Assistant

Heating & Cooling System
03.2022 - 12.2023

Bachelor of Business (Hons) - Hospitality Management

LIMKOKWIN
ANOLYNE MUGARISANWA