Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic
Asalepele Sebina

Asalepele Sebina

Gaborone

Summary

A versatile and results-oriented call center agent/recoveries professional with extensive expertise in all aspects of debt collection and call center operations, including customer service skills. Dedicated, competent, and detail-oriented individual with the capacity to exceed expectations and achieve organizational goals. Adept at assessing client needs, as well as defining requisite resources. Excellent interpersonal and communication skills at all levels of the organization. Highly flexible, strategic thinker with exemplary ability to work independently as well as effectively in teams.

Overview

13
13
years of professional experience

Work History

COLLECTIONS OFFICER

Letshego Financial Services Botswana
01.2021 - Current
  • Implement collection plan as scheduled
  • Update collection report on a monthly basis
  • Ensure accuracy in capturing all accounts collected
  • Negotiating payments and payment arrangements
  • Attending to walk in clients

OUTBOUND COLLECTION CALL CENTER AGENT

Norman Bissett & Associates
01.2019 - 01.2021
  • Timely collection of debts via auto dialer
  • Initiating collection strategies
  • Customer care
  • Payment arrangement facilitation
  • Negotiating payment plans to meet company targets
  • Timely updating of payment records
  • Assist in all other areas of collections as may be required from time to time.

DEBT COLLECTOR

Ruprah Motors
01.2017 - 05.2017
  • Following up short payments with clients
  • Reconciliation of payments manually using Microsoft Excel
  • Data entry

COLLECTION AGENT

Oseg Group
01.2011 - 05.2013
  • Customer care
  • Collection of amounts owed as per company policy using an automated dialer
  • Negotiation of payment plans
  • Initiating strategies to meet collection targets

Education

Certificate in Introduction to Caregiving -

Alison Online Courses
01.2021

Certificate in ISO 450001:2018-Principles of Occupational Health and Safety Management Systems -

Alison Online Courses
01.2020

Botswana General Certificate of Secondary Education - High School

Shashe River School
Botswana Tonota
01.2003

Skills

  • Call center operations
  • Accounts Collections Management
  • Customer Care
  • Data Entry
  • Financial records maintenance
  • Meticulous attention to detail
  • Customer service and results-focused
  • Self-driven and works under minimum supervision
  • Good communication
  • Decisive and Assertive
  • Quick learner and thrives well under pressure
  • Team player and problem solver
  • Strong interpersonal and communication skills
  • Analytical thinking and problem solving
  • Organizing and coordinating skills
  • Assertive, decisive, and innovative

Personal Information

  • ID Number: 216826513
  • Date of Birth: 12/20/85
  • Gender: Female
  • Nationality: Motswana

References

  • Mrs. Kutlo Ntwayapelo, Recoveries Manager, Letshego Botswana Financial Services, Gaborone, (+267) 3643006
  • Mr. Thato Mogami, Team leader, Norman Bissett &Associates, Gaborone, (+267) 3914419
  • Lindy Selabe, Ruprah Motors (HR), +267/3914544
  • Thuso Morake, Oseg Group (Human Resources), 26772731113

Languages

English
Bilingual or Proficient (C2)

Timeline

COLLECTIONS OFFICER

Letshego Financial Services Botswana
01.2021 - Current

OUTBOUND COLLECTION CALL CENTER AGENT

Norman Bissett & Associates
01.2019 - 01.2021

DEBT COLLECTOR

Ruprah Motors
01.2017 - 05.2017

COLLECTION AGENT

Oseg Group
01.2011 - 05.2013

Certificate in Introduction to Caregiving -

Alison Online Courses

Certificate in ISO 450001:2018-Principles of Occupational Health and Safety Management Systems -

Alison Online Courses

Botswana General Certificate of Secondary Education - High School

Shashe River School
Asalepele Sebina