Asalepele Sebina
Gaborone
Summary
A versatile and results-oriented call center agent/recoveries professional with extensive expertise in all aspects of debt collection and call center operations, including customer service skills. Dedicated, competent, and detail-oriented individual with the capacity to exceed expectations and achieve organizational goals. Adept at assessing client needs, as well as defining requisite resources. Excellent interpersonal and communication skills at all levels of the organization. Highly flexible, strategic thinker with exemplary ability to work independently as well as effectively in teams.
Overview
13
13
years of professional experience
Work History
COLLECTIONS OFFICER
Letshego Financial Services Botswana
01.2021 - Current
- Implement collection plan as scheduled
- Update collection report on a monthly basis
- Ensure accuracy in capturing all accounts collected
- Negotiating payments and payment arrangements
- Attending to walk in clients
OUTBOUND COLLECTION CALL CENTER AGENT
Norman Bissett & Associates
01.2019 - 01.2021
- Timely collection of debts via auto dialer
- Initiating collection strategies
- Customer care
- Payment arrangement facilitation
- Negotiating payment plans to meet company targets
- Timely updating of payment records
- Assist in all other areas of collections as may be required from time to time.
DEBT COLLECTOR
Ruprah Motors
01.2017 - 05.2017
- Following up short payments with clients
- Reconciliation of payments manually using Microsoft Excel
- Data entry
COLLECTION AGENT
Oseg Group
01.2011 - 05.2013
- Customer care
- Collection of amounts owed as per company policy using an automated dialer
- Negotiation of payment plans
- Initiating strategies to meet collection targets
Education
Certificate in Introduction to Caregiving -
Alison Online Courses
01.2021
Certificate in ISO 450001:2018-Principles of Occupational Health and Safety Management Systems -
Alison Online Courses
01.2020
Botswana General Certificate of Secondary Education - High School
Shashe River School
Botswana Tonota01.2003
Skills
- Call center operations
- Accounts Collections Management
- Customer Care
- Data Entry
- Financial records maintenance
- Meticulous attention to detail
- Customer service and results-focused
- Self-driven and works under minimum supervision
- Good communication
- Decisive and Assertive
- Quick learner and thrives well under pressure
- Team player and problem solver
- Strong interpersonal and communication skills
- Analytical thinking and problem solving
- Organizing and coordinating skills
- Assertive, decisive, and innovative
Personal Information
- ID Number: 216826513
- Date of Birth: 12/20/85
- Gender: Female
- Nationality: Motswana
References
- Mrs. Kutlo Ntwayapelo, Recoveries Manager, Letshego Botswana Financial Services, Gaborone, (+267) 3643006
- Mr. Thato Mogami, Team leader, Norman Bissett &Associates, Gaborone, (+267) 3914419
- Lindy Selabe, Ruprah Motors (HR), +267/3914544
- Thuso Morake, Oseg Group (Human Resources), 26772731113
Languages
English
Bilingual or Proficient (C2)
Timeline
COLLECTIONS OFFICER
Letshego Financial Services Botswana
01.2021 - Current
OUTBOUND COLLECTION CALL CENTER AGENT
Norman Bissett & Associates
01.2019 - 01.2021
DEBT COLLECTOR
Ruprah Motors
01.2017 - 05.2017
COLLECTION AGENT
Oseg Group
01.2011 - 05.2013
Certificate in Introduction to Caregiving -
Alison Online Courses
Certificate in ISO 450001:2018-Principles of Occupational Health and Safety Management Systems -
Alison Online Courses
Botswana General Certificate of Secondary Education - High School
Shashe River School
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