A versatile and results-oriented call center agent/recoveries professional with extensive expertise in all aspects of debt collection and call center operations, including customer service skills. Dedicated, competent, and detail-oriented individual with the capacity to exceed expectations and achieve organizational goals. Adept at assessing client needs, as well as defining requisite resources. Excellent interpersonal and communication skills at all levels of the organization. Highly flexible, strategic thinker with exemplary ability to work independently as well as effectively in teams.