Aswathy G S Nair
Mannheim
Summary
IT professional with 8 years of experience, and an MBA graduate who is flexible and adapts to constantly changing environments and technology.
Overview
9
9
years of professional experience
Work History
IT Specialist
Phoenix Pharmaceuticals
03.2024 - Current
- Implementation of new and amendments of batch processes in SAP, VSE, Unix, Windows and OS400 in our APX scheduling system.
- Creation and maintenance of scripts or JCL on the above-mentioned platforms and creation of related documentation.
- Processing service requests, incidents and other tickets in the above-mentioned environment
- Monitoring job runs and reporting or cleaning up job aborts as 2nd level, in cooperation with business department, developers and system engineers.
- Participation in various national and international IT projects.
Working Student Logistics Focus: System & Processes
BASF
08.2022 - 07.2023
- Support the maintenance of the accounts payable systems workflows, VBA/Macro, SAP ERP, and Service Now
- Regularly communicate with different BASF Group units to understand the BASF’s processes (in Invoice processing) and work cycles in SAP
- As part of the digital transformation of ServiceNow, end-user feedback analysis, created several business proposals for functionalities/solutions, presented to expert panels, created user stories, and closely aligned with the development team to ensure the highest-priority features are delivered first.
Technology Analyst/Incident Manager
Infosys
05.2015 - 10.2020
- Managed end-to-end execution of several projects collaborating with cross-functional teams and using project management tools
- Communicated with customers on business requirements, analyzed business impact, and negotiated the feasibility & implementation of requirements in the IT logistics processes, and provided specialist support
- Responsible for project tasks like planning, coordination, controlling, developing, testing, implementation, project reporting and closure activities
- Created project documents like functional and technical specifications, knowledge documents, project documents like work orders, estimation documents (time, budget, and resources planning), scope, design, testing, implementation plan, and change requests and project reports
- Support in functional, integration, and user acceptance test
- Coordinated with the Change management team for implementing change requests
- Identification and management of risks in the project and created back out plans
- Responsible for ensuring quality according to internal standards
- Monitored implementation, coordinate with teams by organizing calls, and removed obstacles faced by the team to ensure the successful implantation of the project
- As an incident manager, served as a point of contact for escalations from global clients and third-party vendors and coordinated with internal and external teams to resolve major issues that disrupt business
- Provided third-level IT service support to customers solving challenging technical/business queries, errors regarding system processes through tickets in ServiceNow/calls/emails, and monitoring of SLAs
- Provided development, maintenance, and integration support to IT applications like booking, rating, invoicing, reporting, etc
- Communicated with multiple stakeholders, internal & external cross-departmental teams, and vendors to understand the issues & business requirements, analyze data, identify the root cause, and provided logistics solutions to improve the business processes
- As part of KPI optimization, developed and executed strategies such as process optimization/automation projects to improve performance and reduce the incident count, and SLA
- Created & presented weekly ticket count, project status reports, and documentation of project results
- Experienced in working on Agile and Waterfall projects, mentored a project team of 5, and provided training about system processes and tools.
Systems Engineer
IBM
12.2012 - 05.2015
- Analyzing business requirements, identifying system impacts, estimating the project’s time, budget, and resources (Project Planning), and project controlling & monitoring
- Handled project development, testing, defect fixing, and project implementation tasks and tracked the project’s progress
- Attending meetings with customers for support in the analysis of business requirements
- Coordinating with teams and clients regarding monitoring of test process (User Acceptance testing) and preparation and evaluation of test cases
- Updating the project progress and communicating the project results
- Creation of project documentation (requirement management, functional and technical documents, detail design document, test document, etc.) and project reports
- Responsible for project review, ensuring document management, data quality, project standards, and guidelines are followed in all phases of the project
- Formulating business requirements opportunities for Liquid portal (IBM Tool) Managed and mentored new team members in the team regarding onboarding, responsibilities, and system.
Education
Master of Business Administration & Engineering in Interdisciplinary management -
Hochschule for Technik und Wirtschaft (HTW)
07.2023
Bachelor of Engineering in Computer Science -
Anna University
06.2012
Skills
- Mainframe: COBOL
- JCL
- PL/1
- Database: SQL
- DB2
- IMSDB2
- MS Office –MS Word
- MS Excel
- MS PowerPoint
- MS Teams
- VBA
- Service Now
- Jira
- SAP
- Structured and Independent working
- Pragmatic and result-oriented
- Adaptability and flexibility
- Problem-solving skills
- Analytical thinking
- Team oriented
- Good communication skills
Languages
English
Fluent
German
A2
Hindi
Fluent
Malayalam
Fluent
Awards
Insta Award, Infosys, Won twice for the good work done in Banking and Logistics projects.
Timeline
IT Specialist
Phoenix Pharmaceuticals
03.2024 - Current
Working Student Logistics Focus: System & Processes
BASF
08.2022 - 07.2023
Technology Analyst/Incident Manager
Infosys
05.2015 - 10.2020
Systems Engineer
IBM
12.2012 - 05.2015
Master of Business Administration & Engineering in Interdisciplinary management -
Hochschule for Technik und Wirtschaft (HTW)
Bachelor of Engineering in Computer Science -
Anna University
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