Aymen Achour
Field Service Engineer
Reutlingen
Summary
Accomplished Field Service Engineer with a proven track record at Roche Diagnostics, adept in on-site support and customer service. Expert in troubleshooting, preventive maintenance, and fostering strong client relationships. Demonstrated ability to manage projects efficiently, showcasing exceptional multitasking and analytical skills. Successfully enhanced system performance, significantly reducing downtime.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Field Service Engineer
Roche Diagnostics Deutschland GmbH
01.2021 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
Bachelor Thesis
BEC GmbH
03.2020 - 10.2020
- Topic: Development and Motion Control of a Prototype for a Physiotherapy System
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Working Student
BEC GmbH
06.2019 - 03.2020
- Gained my first experiences in the fields of medical technology and project management.
- Worked in team environment to maintain high levels of productivity.
Wait Staff Member and Barkeeper
Mezcalitos Restaurant And Bar
09.2017 - 01.2019
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bachelor of Science - Biomedical Engineering
University of Tuebingen / University of Stuttgart
Tuebingen / Stuttgart 04.2001 -
Skills
On-Site Support
Customer Service
Technical Support
Troubleshooting and repair
Equipment installation and repair
Preventive Maintenance
Software Installation
Network configuration
Project Management
Multitasking
Excellent Communication
Analytical Skills
Timeline
Field Service Engineer
Roche Diagnostics Deutschland GmbH
01.2021 - Current
Bachelor Thesis
BEC GmbH
03.2020 - 10.2020
Working Student
BEC GmbH
06.2019 - 03.2020
Wait Staff Member and Barkeeper
Mezcalitos Restaurant And Bar
09.2017 - 01.2019
Bachelor of Science - Biomedical Engineering
University of Tuebingen / University of Stuttgart
04.2001 -