BAHUMI MESWELE
Front Desk | Receptionist | Administrative Support
Mochudi,GA
Summary
Driven customer service specialist with over 5 years' experience in the hospitality industry. Proven ability to maintain professional and positive attitude in any situation. A record of increasing guest satisfaction scores committed to delivering exceptional customer service and exceeding guest expectations.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Office Administrative
Jautse Ads (Pty) Ltd
11.2020 - Current
- Facilitate seamless front desk operations, such as handling incoming calls, and managing correspondence with stakeholders
- Enhance customer experience through attentive service, timely resolution of inquiries, and effective communication, handling client interactions daily
Front Desk
Airport Hotel
01.2017 - 04.2017
- Supported a team of 20 by managing administrative duties, including documentation, filing, and internal communication, improving team efficiency
- Organized and maintained inventory supplies, reducing operational costs annually through strategic vendor negotiations
Receptionist
Seduda Lodge
05.2014 - 03.2016
- Receiving and distributing mail, filing electronically or directly on the servers of the organization
- Keeping the reception area clean and well maintained
- Assisted in planning and execution of corporate meetings and events, highlighted by proactive conflict management during event planning to ensure seamless execution
Front Desk
Stone House Hotel
10.2012 - 08.2013
- Coordinate appointment scheduling and event logistics, successfully managing corporate events and handling complex scheduling scenarios that illustrate adept event planning and conflict resolution skills
Receptionist
Gantsi Grand Guest House
01.2008 - 09.2011
- Welcome and check-in guests, making a warm and professional first impression
- Kindly and promptly address guest inquiries, requests, and concerns
- Provide information about hotel services, amenities, and local attractions
Education
Junior Certificate - undefined
Ithuteng Junior Secondary School
01.2000 - 04.2002
Skills
Data Entry
Cash handling
Customer Service excellence
Hospitality management
POS system
Microsoft office
Financial Record Keeping
Office administration
Communication skills
Trainingandprofessionaldevelopment
Certified Waitress
Timeline
Office Administrative
Jautse Ads (Pty) Ltd
11.2020 - Current
Front Desk
Airport Hotel
01.2017 - 04.2017
Receptionist
Seduda Lodge
05.2014 - 03.2016
Front Desk
Stone House Hotel
10.2012 - 08.2013
Receptionist
Gantsi Grand Guest House
01.2008 - 09.2011
Junior Certificate - undefined
Ithuteng Junior Secondary School
01.2000 - 04.2002