BAHUMI MESWELE
Front Desk | Receptionist | Administrative Support
Mochudi,GA
Summary
Driven customer service specialist with over 5 years' experience in the hospitality industry. Proven ability to maintain professional and positive attitude in any situation. A record of increasing guest satisfaction scores committed to delivering exceptional customer service and exceeding guest expectations.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Office Administrative
Jautse Ads (Pty) Ltd
11.2020 - Current
- Facilitate seamless front desk operations, such as handling incoming calls, and managing correspondence with stakeholders
- Enhance customer experience through attentive service, timely resolution of inquiries, and effective communication, handling client interactions daily
Front Desk
Airport Hotel
01.2017 - 04.2017
- Supported a team of 20 by managing administrative duties, including documentation, filing, and internal communication, improving team efficiency
- Organized and maintained inventory supplies, reducing operational costs annually through strategic vendor negotiations
Receptionist
Seduda Lodge
05.2014 - 03.2016
- Receiving and distributing mail, filing electronically or directly on the servers of the organization
- Keeping the reception area clean and well maintained
- Assisted in planning and execution of corporate meetings and events, highlighted by proactive conflict management during event planning to ensure seamless execution
Front Desk
Stone House Hotel
10.2012 - 08.2013
- Coordinate appointment scheduling and event logistics, successfully managing corporate events and handling complex scheduling scenarios that illustrate adept event planning and conflict resolution skills
Receptionist
Gantsi Grand Guest House
01.2008 - 09.2011
- Welcome and check-in guests, making a warm and professional first impression
- Kindly and promptly address guest inquiries, requests, and concerns
- Provide information about hotel services, amenities, and local attractions
Education
Junior Certificate - undefined
Ithuteng Junior Secondary School
01.2000 - 04.2002
Skills
Data Entry
Trainingandprofessionaldevelopment
Certified Waitress
Timeline
Office Administrative
Jautse Ads (Pty) Ltd
11.2020 - Current
Front Desk
Airport Hotel
01.2017 - 04.2017
Receptionist
Seduda Lodge
05.2014 - 03.2016
Front Desk
Stone House Hotel
10.2012 - 08.2013
Receptionist
Gantsi Grand Guest House
01.2008 - 09.2011
Junior Certificate - undefined
Ithuteng Junior Secondary School
01.2000 - 04.2002
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