BALEKANYE ANNIE TLHAKANELO
Gaborone
Summary
Experienced human resource professional with comprehensive understanding of employee relations, payroll processing, and office administration. Proficient in common HR operations, customer service, data entry, and file management. Demonstrated expertise in reviewing policies and identifying actionable improvements aligned with industry best practices. Well-qualified individual with strong knowledge and skills to optimize HR processes and enhance organizational efficiency.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Team Agencies
06.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Aided staff with employee performance review paperwork and documentation.
- Conducting disciplinary hearings by giving out charges, taking minutes during the deliberations and ensuring a fair trial.
ADMNISTRATION ACCOUNTS OFFICER (GOVERNMENT INTERNSHIP PROGRAMME): CORPORATE SERVICES, INDUSTRIAL COURT
INDUSTRIAL COURT
06.2021 - 05.2023
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Facilitating the use of GABS system by other court staff, Compiling a weekly cash forecast for the department to be submitted at the Central Bank
- Maintained accurate financial records, contributing to company growth by enabling informed decisionmaking.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Processing employee travel applications and retirements by making sure that employees spend well and adhere to regulations and that they have returned government funds
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Contributed to successful year-end audits through diligent documentation maintenance and collaborative communication with auditors.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
PART TIME EVENT ORGANIZER
AFRICAN YOUTH ENTEREPRENEURSHIP SUMMIT
03.2018 - 02.2023
- Coordinated schedules and timelines for events.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
OFFICE ADMINISTRATOR
LEFKARA DENTAL SPA
07.2019 - 09.2019
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reconciled account files and produced monthly reports.
TEMPORARY PROJECT ASSISTANT
ASSOCIATED FUND ADMINISTRATORS
09.2017 - 02.2018
- My core task was capturing and analyzing data, I was responsible for updating personal details of Pula and BPOMAS medical aid members as part of the company's Know Your Customer exercise.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
RESEARCH SURVEYOR
MELLBEN RESEARCH
08.2016 - 01.2017
- At Mellben Research I collected data both telephonically and through face to face interviews, I interviewed clients on their satisfaction with medical aids and banks and what they would like to see improved.
- Reduced errors in data collection by implementing rigorous quality control measures and cross-checking procedures.
- Enhanced data accuracy by conducting thorough field surveys and utilizing advanced surveying equipment.
- Enhanced team performance by fostering a collaborative work environment and providing constructive feedback on project tasks.
Education
CERTIFICATE OF PROFICIENCY- LONG TERM INSURANCE -
INSURANCE ACADEMY OF BOTSWANA
07.2019
BACHELOR OF ARTS SOCIAL SCIENCES - Double Major in Economics and Public Administration
UNIVERSITY OF BOTSWANA
10.2016
Skills
- Microsoft Office
- Billing
- Research
- Event coordination
- Sensitive material handling
- Data analysis and organization
- Budgeting
- Report writing
- Inventory control
- HR policies
- Employee Relations
- Payroll Processing
- Talent Acquisition
- Training facilitation
- VIP SAGE
- TAX
References
- Felistus Ranku, Principal Admin Officer, Industrial Court, +267 76480044, franku@gov.bw
- John Kgokgwe, Membership Coordinator, AFA, +267 71322331, johnkgokgwe@afa.org
- Lemogang K. Senwelo, Managing Director, African Youth Enterpreneurship Summit, +267 72353924, lksenwelo@gmail.com
- Dr Bonolo molefhe, Dentist, Lefkara Dental Spa, +267 75078281, drmolefhe@lefkaradental.org
Timeline
Human Resources Assistant
Team Agencies
06.2024 - Current
ADMNISTRATION ACCOUNTS OFFICER (GOVERNMENT INTERNSHIP PROGRAMME): CORPORATE SERVICES, INDUSTRIAL COURT
INDUSTRIAL COURT
06.2021 - 05.2023
OFFICE ADMINISTRATOR
LEFKARA DENTAL SPA
07.2019 - 09.2019
PART TIME EVENT ORGANIZER
AFRICAN YOUTH ENTEREPRENEURSHIP SUMMIT
03.2018 - 02.2023
TEMPORARY PROJECT ASSISTANT
ASSOCIATED FUND ADMINISTRATORS
09.2017 - 02.2018
RESEARCH SURVEYOR
MELLBEN RESEARCH
08.2016 - 01.2017
CERTIFICATE OF PROFICIENCY- LONG TERM INSURANCE -
INSURANCE ACADEMY OF BOTSWANA
BACHELOR OF ARTS SOCIAL SCIENCES - Double Major in Economics and Public Administration
UNIVERSITY OF BOTSWANA
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