Bofelo Abel Kefetogile
Gaborone
Summary
Accomplished Customer Service Consultant with a proven track record at BBS Bank, enhancing customer satisfaction and loyalty through expert complaint handling and critical thinking. Excelled in customer acquisition and retention, demonstrating superior computer proficiency and problem-solving abilities. Achieved consistent performance targets, underscoring a commitment to excellence and teamwork.
Overview
1
1
Certification
Work History
Customer Service Consultant
BBS Bank
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Cross selling company products and services and meeting set targets.
- Processing of mortgage and personal loan applications according to the credit policy.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
Bank Teller
BBS Bank
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Customer Due Diligence
ABSA Bank
- Improved efficiency in customer due diligence procedures with thorough knowledge of regulatory requirements and standards.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Digital Migrator
Angular Creatives Seconded to FNBB
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Cross selling company products and services and meeting set targets.
- Processing of mortgage and personal loan applications according to the credit policy.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
Education
Bachelor Of Business Information Systems - Information Sytems
University of Botswana
Gaborone10.2020
Skills
- Complaint Handling
- Customer Acquisition
- Computer Proficiency
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Customer Relations
- Product Knowledge
- Client Relations
- Microsoft PowerPoint
- Product Sales
- Sales expertise
Certification
Certificate of Proficiency (Long Term Insurance)
Certificate of Proficiency (Short Term Insurance)
Languages
English
Advanced (C1)
Reference
Ms Grace Tuwane
BBS Bank
Branch Manger
+2673971396
Mr Moses Matlala
FNBB
Branch Manger
+2673706000
Ms Mpho Tlhotlhologolo
ABSA Bank
Anti Money Laundering Manager
+2673634010
Timeline
Customer Service Consultant
BBS Bank
Bank Teller
BBS Bank
Customer Due Diligence
ABSA Bank
Digital Migrator
Angular Creatives Seconded to FNBB
Bachelor Of Business Information Systems - Information Sytems
University of Botswana
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