Bofelo Abel Kefetogile
Gaborone
Summary
Accomplished Customer Service Consultant with a proven track record at BBS Bank, enhancing customer satisfaction and loyalty through expert complaint handling and critical thinking. Excelled in customer acquisition and retention, demonstrating superior computer proficiency and problem-solving abilities. Achieved consistent performance targets, underscoring a commitment to excellence and teamwork.
Overview
1
1
Certification
Work History
Customer Service Consultant
BBS Bank
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Cross selling company products and services and meeting set targets.
- Processing of mortgage and personal loan applications according to the credit policy.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
Bank Teller
BBS Bank
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Customer Due Diligence
ABSA Bank
- Improved efficiency in customer due diligence procedures with thorough knowledge of regulatory requirements and standards.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Digital Migrator
Angular Creatives Seconded to FNBB
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Cross selling company products and services and meeting set targets.
- Processing of mortgage and personal loan applications according to the credit policy.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
Education
Bachelor Of Business Information Systems - Information Sytems
University of Botswana
Gaborone10.2020
Skills
- Complaint Handling
- Customer Acquisition
- Computer Proficiency
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Customer Relations
- Product Knowledge
- Client Relations
- Microsoft PowerPoint
- Product Sales
- Sales expertise
Certification
Certificate of Proficiency (Long Term Insurance)
Certificate of Proficiency (Short Term Insurance)
Languages
English
Advanced (C1)
Reference
Ms Grace Tuwane
BBS Bank
Branch Manger
+2673971396
Mr Moses Matlala
FNBB
Branch Manger
+2673706000
Ms Mpho Tlhotlhologolo
ABSA Bank
Anti Money Laundering Manager
+2673634010
Timeline
Certificate of Proficiency (Long Term Insurance)
Certificate of Proficiency (Short Term Insurance)
Customer Service Consultant
BBS Bank
Bank Teller
BBS Bank
Customer Due Diligence
ABSA Bank
Digital Migrator
Angular Creatives Seconded to FNBB
Bachelor Of Business Information Systems - Information Sytems
University of Botswana
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