Bonno Patience Matsake
Business Analyst
Lobatse
Summary
Business Analyst offering 5+ years of IT industry experience. Knowledgeable on systems and business requirements. Accomplished at leveraging past lessons and data trends to inform future decision-making on Business Intelligence. Proactive with key performance indicators (KPI). Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Experienced collaborator in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
11
11
Certifications
Work History
BUSINESS ANALYST
NDB Data Change Management And ETL Project
3 2024 - 09.2024
- Data Change Management,
- Data Analysis, clean-up and processing data.
- Delivering data analysis of systems, and trend impact on the organization.
- Data Change Requirements Tracing
- Data Change Testing Management
PROJECT MANAGER
DSDS-DTCO (1GOV) Online Services Helpdesk Project
02.2024 - 07.2024
- Managing project from procurement to commission.
- Prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Verifying quality of deliverables and conformance to specifications before submitting to clients.
- Delivering customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
PROFESSIONAL SERVICES ANALYST
ICL BOTSWANA
7 2018 - Current
- Providing a variety of services to the client base including: Project Management, Administration, Control, and Coordinating
- Business Analysis
- Business Process Analysis
- Reports
- System Analysis and Audits
- Quality Assurance
- Adherence to regulatory requirements
- Post Implementation Reviews
- Software Testing
- Business Process Management
- Data Clean-up and Migration Management
- Transactional Advisory Services Consultancy
- Managing client relationships and ensuring client satisfaction
- Bid Management/ Business Development
- Training
- Perform administration and additional functions incidental to the Professional Services office
- Provide Pre-Sales Support by providing Tender Solution Writeups
- Ensure that a positive image of the company is maintained / Culture
- Be a team player who performs requirements gatherings and testing procedures on applications and ensures that all errors are identified and corrected before release to clients.
- Technology Requirements Specification
- Compliance & Governance
- Culture
TESTING MANAGER
BOCRA EDRMS Project
10.2023 - 04.2024
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Data Integrity, Accuracy and Completeness
- Developed risk-based testing strategies, optimizing resource allocation and maximizing defect detection.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Data Sanitation
BUSINESS ANALYST
BOCRA EDRMS Consultancy Project
11.2022 - 08.2023
- SOUR Review
- Identified patterns and trends in large data sets and provided actionable insights.
- Designed and developed data pipelines to acquire, clean and process data.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Performed gap analysis to identify areas of improvement.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Optimized data access and storage to improve performance of analytics systems.
- Generated standard and custom reports to provide insights into business performance.
- Created data models to support decision-making processes.
- ITT Development
PROJECT MANAGER
WUC Property Desk And SAP Integration Project
10.2021 - 03.2024
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
- Updated customers and senior leaders on progress and roadblocks.
PROJECT MANAGER
BLIL OpsBrokers Service Desk Enhancement Project
08.2022 - 12.2022
- Communicated project plans and progress to key stakeholders and project contributors.
- Managed project to meet deadlines and customer requirements.
- Planned, designed, and scheduled phases for project.
BUSINESS ANALYST
BOMAID New Dev Transactional Advisory Project
03.2022 - 08.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Collected data from wide-ranging sources.
- Helped develop data evaluation tools and their reporting dashboard.
PROJECT MANAGER
WUC Legal Desk Project
02.2022 - 06.2022
- Managed projects from procurement to commission.
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
- Updated customers and senior leaders on progress and roadblocks.
DOCUMENTATION CONSULTANT
IM Plenary Facilitation Workshop
02.2022 - 03.2022
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Created and maintained user accounts and properly routed documents for approval and training.
- Worked with internal team members to remedy issues with preemptive solutions.
- Transmitted documents, organized revisions and tracked changes.
- Translated complex technical information into intuitive clear format.
TECHNICAL DOCUMENTATION CONSULTANT
Morupule Coal Mine IM Consultancy
11.2021 - 02.2022
- Reviewed policies and procedural manuals for gaps and helped resolve and optimize them.
- Offered expert guidance and strategic recommendations to their policy guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing documentation assignments.
PROCESS ANALYST CONSULTANT
Morupule Coal Mine BPM2 Project
09.2020 - 12.2021
- Assisted in the design, implementation, and monitoring of automated processes to enhance operational efficiency.
- Produced documentation outlining process improvement solutions.
- Utilized data-driven decision-making techniques to prioritize process improvement projects, maximizing ROI.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Evaluated product or service by analyzing and interpreting data and metrics.
PROJECT MANAGER
BPOPF Contract Management System Project
06.2021 - 11.2021
- Managed projects from procurement to commission.
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
BUSINESS ASSURANCE ANALYST
BNARS NARMS Extension Project
08.2018 - 11.2021
- Reported progress to project stakeholders.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Improved customer satisfaction rates by quickly addressing reported issues and delivering timely solutions.
- Assisted in the development of comprehensive test plans, ensuring all relevant scenarios were covered for accurate results.
- Maintained detailed documentation of testing processes, facilitating knowledge sharing among team members and future reference.
PROJECT MANAGER
NMG Administrators Botswana Fund Migration Project
01.2021 - 08.2021
- Managed projects from procurement to commission.
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
BUSINESS ANALYST
BBSL RM Policy, Framework & Procedural Manual Dev
05.2020 - 11.2020
- Performed gap analysis to identify areas of improvement.
- Researched on International and Local RM standards.
- Reviewed AS-IS documentation.
BUSINESS ANALYST/PROJECT MANAGER
BIFM Helpdesk System Project
02.2020 - 11.2020
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Generated ad-hoc reports to evaluate specific business requirements.
BUSINESS ANALYST
ABARICOM Helpdesk Implementation Project
11.2019 - 09.2020
- Helped deploy system enhancements to improve field operations.
- Coordinated data migration and consolidation efforts.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Offered input for complex documents to support client-ready final versions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Assessed business requirements to create focused solutions.
JUNIOR BUSINESS PROCESS ANALYST
BAC SIMS BPM Project
01.2020 - 03.2020
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
SOFTWARE TESTER
MYSC NARMS Project
09.2019 - 01.2020
- Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.
- Collaborated with cross-functional teams to ensure seamless integration of software components, resulting in increased system reliability.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
- Ensured compatibility across multiple platforms by diligently performing cross-browser and cross-device tests on web-based applications.
- Advised developers on problems with databases, performance and other issues.
PROJECT MANAGER
DEBSWANA MRM Helpdesk Upgrade Project
8 2019 - 12.2019
- Managed projects from procurement to commission.
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
PROJECT MANAGER
Exclusive Insurance Brokers IMS Project
1 2019 - 4 2019
- Managed projects from procurement to commission.
- Managed project to meet deadlines and customer requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of the project.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for the project.
- Developed project strategies identifying key issues, approaches and performance metrics.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Generated reports for project progress and performance.
BUSINESS ASSURANCE
BLLAWHU BURIAL SOCIETY Data Migration Project
01.2019 - 04.2019
- Delivered outstanding customer service through timely responses to inquiries, addressing concerns promptly, and providing ongoing support as needed.
- Helped fix identified issues to increase productivity and boost workflows.
- Kept data clean up scripts and test cases updated with current requirements.
INTERNAL TESTING COORDINATOR
DEBSWANA MRM Helpdesk Project
11.2018 - 12.2018
- Managed testing environment to mitigate outside variables and increase accuracy.
- Exceeded client expectations consistently by delivering exceptional service and support throughout the testing process.
- Facilitated effective communication between testers, developers, and stakeholders to ensure timely resolution of issues.
DATA ANALYST AND QUALITY ASSURANCE
SADC ERMS Project
07.2018 - 12.2018
- Digitization testing.
- Conducted thorough data analysis and quality assurance, identifying gaps in uploaded records.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
SYSTEMS ANALYST
Chartered Insurance Brokers
08.2018 - 10.2018
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Established specifications and coordinated production with software programmers.
- Spearheaded efforts to adopt emerging technologies within the organization.
- Assessed business requirements to create focused solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
PROJECT Administrator and ASSIST. SOFTWARE TESTER
NARMS Project
08.2017 - 07.2018
- Assistant Software Tester for the Records Management System
- Monitor testers during the test case execution
- Reviewing the UAT Test Cases
- Preparing UAT tools for recording the results
- Defect tracking and reporting to project managers and developers on progress and issues
- Confirm Business Objectives are met
- Producing User Acceptance Test reports and sign-off documents
- Manual development for End User Training and Administrators
- Conducting End User Training
- Go-Live and Handholding Coordinator.
PROFESSIONAL SERVICES ANALYST INTERN
ICL BOTSWANA
08.2017 - 06.2018
- Provide corporate administrative support service in the Professional Services Department in conformance with set regulations, policies, and directives
- Provide a variety of services to the client base including
- Project Management and Coordinating
- Business Analysis, Training, Software Testing, System Analysis and Audits, Transactional Advisory, Implementation Reviews
- Managing client relationships and ensuring client satisfaction
- Part of a close-knit team that performs requirements gatherings and testing procedures on applications and ensures that all errors are identified and corrected before release to clients.
Education
BSc (Hons) DEGREE IN COMPUTER SYSTEMS ENGINEERING -2:1 -
University of Sunderland (UK) in Association with Botswana Accountancy College, Botswana
Skills
Business Analysis
Business requirement
Project Administration and Control
Project Management
Project Documentation, Analytics and Reports
Analytical Skills
Data Analysis
Process Redesigning and Optimization
Document Control and Management
Data Management
People and Team management
Culture
Microsoft Office Applications
Experience across multiple types of testing ie user acceptance, and system integration
Experience of working on Business, Technical, and Functional Requirements
Experience in working on AS-IS and TO-BE Business processes
Understanding of different test approaches and techniques
Knowledge of execution, scripting, and planning
Compliance & Governance
Good Communication Skills
Teamwork and Collaboration
Trend Data Analysis
Certification
Prince2 Agile Foundation -Peope-Cert-AXELOS
Personal Information
- ID Number: 388 825 110
- Date of Birth: 02/08/91
- Gender: Female
Internship
PROFESSIONAL SERVICES ANALYST INTERN, ICL BOTSWANA, 08/2017, 06/2018, Provide corporate administrative support service in the Professional Services Department in conformance with set regulations, policies, and directives., Provide a variety of services to the client base including., Project Management and Coordinating., Business Analysis,, Training,, Software Testing,, System Analysis and Audits, Transactional Advisory, Implementation Reviews., Managing client relationships and ensuring client satisfaction., Part of a close-knit team that performs requirements gatherings and testing procedures on applications and ensures that all errors are identified and corrected before release to clients.
References
- Mr. Modise Marumo, Managing Director, TechOptics, momarumo@gmail.com, +267 74097745
- Mr. Katlego Letebele, Managing Director, GrooveTek, katlego.letebele@groovetek.co.bw, +267 74127710
- Ms. Gaongalelwe Mosweu, Managing Director, MAZEMEADOWS Consulting, P O Box 988 ABG Sebele Centre, Gaborone, +267 72217218
- Mr Champion Ngulube, Business Development Manager, ICLB, Champion.ngulube@icl.bw, +267 71325135
Training
- Power BI Data Analyst Associate -Microsoft Certified Online Training
- PRINCE2 AGILE Foundation & Practitioner – Innolead Africa 12-15 June 2023 (Pending Practitioner Certification Exam)
- Business Process Management and Redesigning – Enhance Consulting
- MCSA - MicrosoftInterns4Afrika Participant –Microsoft
- Micro Focus Content Manager Essentials 2019 – Micro Focus
- Electronic Documents Records Management Systems (EDRMS) – COR CONCEPTS Information Management Consultation, Pretoria, South Africa
- HEAT ADMIN I and II- T.A.B.I Corporation
Timeline
PROJECT MANAGER
DSDS-DTCO (1GOV) Online Services Helpdesk Project
02.2024 - 07.2024
TESTING MANAGER
BOCRA EDRMS Project
10.2023 - 04.2024
BUSINESS ANALYST
BOCRA EDRMS Consultancy Project
11.2022 - 08.2023
PROJECT MANAGER
BLIL OpsBrokers Service Desk Enhancement Project
08.2022 - 12.2022
BUSINESS ANALYST
BOMAID New Dev Transactional Advisory Project
03.2022 - 08.2022
PROJECT MANAGER
WUC Legal Desk Project
02.2022 - 06.2022
DOCUMENTATION CONSULTANT
IM Plenary Facilitation Workshop
02.2022 - 03.2022
TECHNICAL DOCUMENTATION CONSULTANT
Morupule Coal Mine IM Consultancy
11.2021 - 02.2022
PROJECT MANAGER
WUC Property Desk And SAP Integration Project
10.2021 - 03.2024
PROJECT MANAGER
BPOPF Contract Management System Project
06.2021 - 11.2021
PROJECT MANAGER
NMG Administrators Botswana Fund Migration Project
01.2021 - 08.2021
PROCESS ANALYST CONSULTANT
Morupule Coal Mine BPM2 Project
09.2020 - 12.2021
BUSINESS ANALYST
BBSL RM Policy, Framework & Procedural Manual Dev
05.2020 - 11.2020
BUSINESS ANALYST/PROJECT MANAGER
BIFM Helpdesk System Project
02.2020 - 11.2020
JUNIOR BUSINESS PROCESS ANALYST
BAC SIMS BPM Project
01.2020 - 03.2020
BUSINESS ANALYST
ABARICOM Helpdesk Implementation Project
11.2019 - 09.2020
SOFTWARE TESTER
MYSC NARMS Project
09.2019 - 01.2020
BUSINESS ASSURANCE
BLLAWHU BURIAL SOCIETY Data Migration Project
01.2019 - 04.2019
INTERNAL TESTING COORDINATOR
DEBSWANA MRM Helpdesk Project
11.2018 - 12.2018
BUSINESS ASSURANCE ANALYST
BNARS NARMS Extension Project
08.2018 - 11.2021
SYSTEMS ANALYST
Chartered Insurance Brokers
08.2018 - 10.2018
DATA ANALYST AND QUALITY ASSURANCE
SADC ERMS Project
07.2018 - 12.2018
PROJECT Administrator and ASSIST. SOFTWARE TESTER
NARMS Project
08.2017 - 07.2018
PROFESSIONAL SERVICES ANALYST INTERN
ICL BOTSWANA
08.2017 - 06.2018
BUSINESS ANALYST
NDB Data Change Management And ETL Project
3 2024 - 09.2024
PROFESSIONAL SERVICES ANALYST
ICL BOTSWANA
7 2018 - Current
PROJECT MANAGER
DEBSWANA MRM Helpdesk Upgrade Project
8 2019 - 12.2019
PROJECT MANAGER
Exclusive Insurance Brokers IMS Project
1 2019 - 4 2019
BSc (Hons) DEGREE IN COMPUTER SYSTEMS ENGINEERING -2:1 -
University of Sunderland (UK) in Association with Botswana Accountancy College, Botswana