Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Botho Bua

Botswana, Gabororne,South East

Summary

Dynamic customer representative with a proven track record at Smile.io, achieving a 90% customer satisfaction rating. Bilingual and skilled in technical support, I excel in problem-solving and multitasking, ensuring efficient service delivery. My strong communication abilities and empathy foster positive customer experiences while effectively utilizing CRM and live chat software.

Overview

3
3
years of professional experience

Work History

Customer Representative

Smile.io
01.2023 - 12.2024
  • Delivered prompt and professional support to customers via live chat platform.
  • Resolved inquiries related to products, accounts, and technical issues, maintaining a 90% customer satisfaction rating.
  • Documented interactions accurately for team collaboration and issue tracking.
  • Handled multiple chats simultaneously while maintaining quality service.
  • Provided all round technical support

Live chat Representative

Chat ninja
02.2022 - 12.2022
  • Responded to customer questions quickly and accurately through live chat.
  • Troubleshooting basic technical issues.
  • Collected customer feedback and reported recurring issues to supervisors.

Education

Some College (No Degree) - Network Security and Computer Forensics

Botho University

Skills

  • Bilingual
  • Technical support
  • Excellent verbal and written communication
  • Customer service and support
  • Time management
  • Task prioritization
  • Problem-solving
  • Critical thinking
  • Multitasking
  • CRM software
  • Live chat software
  • Microsoft Suite
  • Google Workspace
  • Patience
  • Empathy

Timeline

Customer Representative

Smile.io
01.2023 - 12.2024

Live chat Representative

Chat ninja
02.2022 - 12.2022

Some College (No Degree) - Network Security and Computer Forensics

Botho University

Similar Profiles

CREATE PROFILE
Botho Bua