Botho Donald Nkomo

Assist the Branch Manager in the smooth running of the Branch and to achieve all set sales targets and ensures quality control is done properly at branch level

• Assist the BM in designing and development of sales strategy and maximizing revenue growth for Bayport through the development, facilitation, implementation and ongoing maintenance of sales initiatives and campaigns.

• Ensure that the Branch has the minimum number of agents required to achieve/exceed targets

• Achieve new and repeat ratio split as determined and set by business throughout the period. Achieve the required quality benchmarks as set by business.

• Assist in managing and containing monthly variable costs within budget e.g. telephone, stationery, refreshments etc.

• Assume responsibility for the day to day running of the branch including petty cash reconciliations

• Assist the BM in ensuring that open communication lines and allow for the flow of information from Support Office to Agent level.

• Ensure that branch facilities are fully functional, compliant and well maintained.

• Stay abreast with current industry trends and provide regular feedback on competitor information.

• Takes responsibility for branch customer service.

• Resolve all customer service queries timeous by attending to them immediately and providing feedback to relevant parties.

• Logs all customer queries and enquiries as required in the provided systems

• Instill processes and strategies that safeguard high standards of customers service

• Client protection principles must be incorporated into the way for branch business

• Ensures adherence to company policies and procedures

• Assist the branch manager in managing loan application rejections from support office below set KPI standards.

• Assist the Branch Manager in designing and development of sales strategy and maximising revenue growth for Bayport through the development, facilitation, implementation and ongoing maintenance of sales initiatives and campaigns
• Ensure that the Branch has the minimum number of agents required to achieve/exceed targets
• Assist in managing and containing monthly variable costs within budget e.g. telephone, stationery, refreshments etc.
• Assist the Branch Manager in ensuring thatthere is open communication lines and allow for the flow of information from Head Office to Agent level
• Assist the branch manager in managing loan application rejections from Head officeand ensure thata they below set KPI standards.
• Quality check of all loans as per quality control process as stipulated per quality
  checklist
• Ensure full completion of information in the loan application
• Ensure that all the necessary documents are attached on every loan application
• Check and ensure authenticity and validity of the third party settlement attached and Capture accurate client information on the system
• Check and ensure authenticity and validity of the third party settlement attached
• Keeps the supervisor informed of any areas of potential risk
• Enquires with credit bereau as required per credit policy
  
  
  
  

• Assisted finance team inputting and processing transactions accurately.
• Reported issues by communicating to finance team colleagues.
• Completed administrative duties, printing invoices and monitoring emails.