Summary
Overview
Work History
Education
Skills
Certification
Playing Volleyball, Cycling and hunting/shooting
Timeline
Generic

Botlhale Lone Khudube

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer, printer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Officer position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Certification

Work History

IT Support Engineer

Canon Botswana
02.2021 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed high levels of call flow and responded to client technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

IT Intern

Komarung ICT
01.2018 - 01.2021
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Assisted IT team members by crafting project research material for implementation.
  • Supported IT department in handling technology rollout and maintenance.
  • Researched new technologies to boost information security.
  • Researched problems and used technical documentation to apply solutions.
  • Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.

Education

No Degree - Technical Certificates

Toshiba South Africa
Johannesburg, South Africa
10.2018

Bachelor of Science - Computer Networking

Botho University
Gaborone, Botswana
11.2017

Skills

  • Incident Management
  • Network Security
  • Software Installation
  • Hardware Diagnostics
  • Mobile Device Management
  • Configuration Management
  • Help Desk Support

Certification

  • Certified Field Technician, Toshiba South Africa - February 2018-October 2018

Playing Volleyball, Cycling and hunting/shooting

I have played Volleyball since 2008 to date, i currently help Train students at the University of Botswana

I like cycling as a form of exercising at my own regulated pace.

I have acquired small game hunting license and also bought an airgun for target shooting and small game.

Timeline

IT Support Engineer

Canon Botswana
02.2021 - Current

IT Intern

Komarung ICT
01.2018 - 01.2021

No Degree - Technical Certificates

Toshiba South Africa

Bachelor of Science - Computer Networking

Botho University
Botlhale Lone Khudube