Year of professional experience
Botshelo Gladness Kgosiemang
Gaborone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Work History
POPULATION CENSUS SUPERVISOR
STATISTICS BOTSWANA
01.2022 - 04.2022
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Supervised enumeration of up to 15 households per day.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Supervised four enumerators who enumerated in widely spread areas.
Front of House Manager
MAIN DECK BAR & RESTAURANT
10.2017 - 04.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Coordinated with catering staff to deliver food services for special events and functions.
- Supervised up to 10 waiters per shift.
Education
Some College (No Degree) - Customer Service Program
SPAR ACADEMY
GABORONEBachelor of Science - APPLIED BUSINESS COMPUTING
BOTSWANA ACCOUNTANCY COLLEGE
GABORONE01.2015
Skills
- Coordinating with supervisors
- Supervisor collaboration
- Knowledge of supervisory concepts
- Supervisory skills
- Analytical and Critical Thinking
Languages
Setswana
Native language
English
Proficient
C2
Timeline
POPULATION CENSUS SUPERVISOR
STATISTICS BOTSWANA
01.2022 - 04.2022
Front of House Manager
MAIN DECK BAR & RESTAURANT
10.2017 - 04.2018
Some College (No Degree) - Customer Service Program
SPAR ACADEMY
Bachelor of Science - APPLIED BUSINESS COMPUTING
BOTSWANA ACCOUNTANCY COLLEGE
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