BRIAN MBULAWA
Francistown
Summary
Accomplished Hospitality & Operations Leader with over 10 years of management experience in safari lodges, restaurants, and multi-unit operations. Expertise in leading remote teams, enhancing guest experiences, managing logistics, and optimizing budgets while maintaining high service standards. Strong foundation in Food & Beverage management, staff development, and operational compliance, with a track record of building high-performance teams.
Overview
11
11
years of professional experience
Work History
Training Manager
Retail Group Botswana
07.2023 - Current
- Led operational training across multiple locations, achieving 90%+ service compliance.
- Lead operational training across multiple locations, ensuring 90%+ service compliance.
- Conducted leadership development and Train-the-Trainer programs to enhance leadership capabilities.
- Drove customer experience initiatives to standardize service and enhance staff retention.
- Executive Value: Systems thinking, service standardization, leadership pipeline development.
Branch Manager
Debonairs Pizza
09.2020 - 06.2023
- Directed operational oversight of finance, staffing, inventory, and service delivery to ensure branch efficiency.
- Increased branch revenue by implementing loyalty programs and fostering community engagement.
- Enhanced staff retention through structured coaching and development initiatives, creating a supportive work environment.
- Maintained strict cost control and asset protection measures.
- Executive Value: Financial accountability, people leadership, operational control.
Food & Beverage Manager
Island Safari Lodge
03.2020 - 08.2020
- Oversaw F&B operations within lodge, ensuring seamless service and guest experience.
- Enhanced guest beverage spend through targeted upselling and tailored service coaching.
- Negotiated supplier agreements to improve pricing and stock reliability.
- Ensured compliance with food safety, hygiene, and operational standards.
- Addressed guest concerns promptly, contributing to consistently high satisfaction ratings.
- Executive Value: Lodge experience, guest satisfaction focus, supplier management, compliance oversight.
General Manager
Main Deck Restaurant & Bar
04.2019 - 02.2020
- Led strategic operations, budgeting, procurement, and team management.
- Enhanced operational efficiency and reduced costs through streamlined processes.
- Cultivated customer loyalty by delivering exceptional service and leading by example.
Restaurant Manager
Ocean Basket
11.2015 - 06.2017
- Managed daily restaurant operations, overseeing staff coordination and inventory management to ensure smooth service delivery.
- Led promotional campaigns to improve sales performance.
- Reduced customer complaints through proactive service supervision.
- Led promotional campaigns that increased customer engagement and contributed to enhanced sales performance.
Education
MBA - Business Management
Botswana Open University
01-2027
Diploma - Business Management
Botswana Open University
01-2023
Post Graduate Certificate - Vocational Education & Training
FCVTE
01-2015
BSc - Computing
Asia Pacific University College
01-2012
Skills
Training Program Development
Training Development
Leadership training
Talent Development
Employee Engagement Strategies
Staff development plans
Workforce planning
Budgeting & Cost Control
Team Leadership & Staff Development
PROFESSIONAL DEVELOPMENT
- Fundamentals of Restaurant Management – Retail Group Training Academy
- Restaurant Skills Training – Retail Group Training Academy
- Barista Skills Training – Retail Group Training Academy
- Occupational Health and Safety – Ba Isago University
- Effective Business Communication – Ba Isago University
- Food Safety Training – Boitekanelo College
- Basic Fire Safety & First Aid Training – Francistown City Council
- Diploma in Customer Service – Alison
- Hospitality Management Studies (Food & Beverage Services) – Alison
Timeline
Training Manager
Retail Group Botswana
07.2023 - Current
Branch Manager
Debonairs Pizza
09.2020 - 06.2023
Food & Beverage Manager
Island Safari Lodge
03.2020 - 08.2020
General Manager
Main Deck Restaurant & Bar
04.2019 - 02.2020
Restaurant Manager
Ocean Basket
11.2015 - 06.2017
BSc - Computing
Asia Pacific University College
Post Graduate Certificate - Vocational Education & Training
FCVTE
Diploma - Business Management
Botswana Open University
MBA - Business Management
Botswana Open University