Burak Balli
Crailsheim
Summary
-
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aftersales Operations Manager
Ford Trucks Deutschland GmbH
12.2022 - Current
- Management of after sales activities and dealers.
- Market and competition analysis.
- Setting targets and tracking successful implementation.
- Responsibility to lead and provide qualified training and coaching of colleagues / dealers.
- Planning and implementation of targeted marketing activities and systematic market cultivation.
- Execution of after sales and company goals.
- Invoice control.
- Creation and control of service contracts.
- Invoicing of spare parts and warranty services.
- Responsible for creating reports and analytics.
- Ensuring unique and high quality customer experiences.
- Maintenance of customer master data.
- Representation of the brand and the company.
- General administrative tasks.
- Support of the management.
- Customer acquisition.
Ford Trucks Aftersales Operations Manager
Delta Truck Kft
03.2019 - 12.2022
- Approve warranty invoices, based on findings and communicate these to our sub-dealers
- Develop warranty procedures and manuals in Slovakian and Hungarian market
- Assist with training of quality awareness
- Define and track warranty cost metrics
- Process warranty reimbursement claims
- Process internal and sub-dealer warranty claims into the system and managing the claim procedure
- Initiation of warranty processes in case of trailer products
- Managing & support of service contracts
- Planning and implementation of current campaigns to the vehicles in Hungarian and Slovakian market
- Supporting the organization in technical and spare part issues and tasks
- Monitor and report the daily repairing issues.
Ford Trucks Aftersales Coordinator
Delta Truck Kft
03.2018 - 03.2019
- Lead the quality and warranty management process
- Manage warranty corrective actions
- Complete detailed warranty analysis on specific field failures, as required
- Process internal warranty claims into the system and managing the claim procedure
- Ford Spare part order and claim management
- Supporting the warehouse for daily Ford spare part issues
- Monitor and report the daily repairing issues
- Planning and implementation of current campaigns to the vehicles in Hungarian and Slovakian market
- Supporting the organization in technical issues and tasks.
Manufacturing Engineering
Haka Karoser Ltd
03.2017 - 08.2017
- Planning and directing daily production operations
- Trouble shoot new or existing product problems involving designs, materials, or processes
- Monitor the production processes and adjust schedules as needed
- Design testing methods and test finished products or process capabilities to establish standards or validate process requirements
- Review product designs for manufacturability.
Quality Assurance Trainee
Eurom KOKS Group
08.2016 - 09.2016
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
- Trouble shoot and resolve problems relating to quality control aspects
- Perform manual testing and quality assurance
- Investigate manufacturing problems resulting in non-conformities and recommend suitable improvement action.
Quality Assurance Trainee
Rom KOKS Group
07.2016 - 08.2016
- Review the implementation and efficiency of quality and inspection systems
- Develop, recommend and monitor corrective and preventive actions
- Writing production plans that minimise risk of mistakes during production
- Create detailed, comprehensive and well-structured test plans and test cases.
Education
Bachelor of Science - Mechanical Engineering
Budapest University of Technology And Economics
Budapest, Hungary01.2017
Skills
- Advanced user of Microsoft Office tools
- Good level of CAD Software tools(Autocad, Solidwork, Catia V5)
- Basic level of ANSYS Workbench and Matlab/Simulink
- Strong communication skills(Certificated by NLP expert)
- Good ability to adapt to new multicultural environments acquired by period of my education and internship in foreign countries and interacting with international people
Languages
Turkish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Certification
- Ecotorq Engine - Ford Trucks International
- Python Essentials 2 / PCAP - Python Institute
- C++ Essentials 1 / CPE - Cpp Institute
- NLP Practitioner - The Mind Training Institute
Timeline
Aftersales Operations Manager
Ford Trucks Deutschland GmbH
12.2022 - Current
Ford Trucks Aftersales Operations Manager
Delta Truck Kft
03.2019 - 12.2022
Ford Trucks Aftersales Coordinator
Delta Truck Kft
03.2018 - 03.2019
Manufacturing Engineering
Haka Karoser Ltd
03.2017 - 08.2017
Quality Assurance Trainee
Eurom KOKS Group
08.2016 - 09.2016
Quality Assurance Trainee
Rom KOKS Group
07.2016 - 08.2016
Bachelor of Science - Mechanical Engineering
Budapest University of Technology And Economics
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