Charity Chinsinga
Administrator
Gaborone
Summary
A diligent and hardworking Center Manager whose familiar with civic leadership. As a decisive and strategic supervisor, with top-notch organizational and conflict-management skills, I'm ready to apply five years of experience to a challenging new role. I'm dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. I'm experienced in administering budgets, overseeing personnel needs and solving routine and complex problems.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Finance and Center Manager
Young Africa Botswana
Gaborone
2022.01 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed work and performance of more than 20 employees.
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrator
Young Africa Botswana
Gaborone
2018.01 - 2020.12
- Supported with proactive correspondence management, document coordination and customer relations.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Produced high-quality communications for internal and external use.
- Coordinated communications, financial processing, book keeping, registration, recordkeeping and other administrative functions.
- Trained new employees on administrative procedures, company policies and performance standards.
- Organized, facilitated and participated in community service efforts.
- Assisted with coordination and hosting of company events.
- Reconciled account files and produced monthly reports.
Admin Intern
Young Africa Botswana
Gaborone
2017.07 - 2017.12
- Entered data into system and accurately updated accounts.
- Compile financial reports for program leaders.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Created and maintained social media accounts, responded swiftly to inquires and created content for all the platforms.
Intern
Kenya Airways
Gaborone
2016.07 - 2016.11
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Distributed office supplies and files for staff.
Receptionist
Hec Motors
Gaborone
2016.01 - 2016.11
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support by copying, emailing and filing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
BBA - Business Administration
University of Kwazulu-Natal
Pietermaritzburg, South Africa 2009.06 - 2014.12
High School Diploma -
Al-Nur School
Gaborone, Botswana 2003.01 - 2007.12
Skills
Managerial finance
Finance background
Compliance and regulatory
Insolvency understanding
Staff Management
Policies and procedures
Strategic planning
Certification
Mentorship Training - Girls for Girls Botswana
Timeline
Mentorship Training - Girls for Girls Botswana
2022-05
Finance and Center Manager
Young Africa Botswana
2022.01 - Current
Youth Work Training
2018-09
Administrator
Young Africa Botswana
2018.01 - 2020.12
Training in Child Protection and Safe guarding
2017-11
Training in Young Africa Financial Policy
2017-08
Admin Intern
Young Africa Botswana
2017.07 - 2017.12
Intern
Kenya Airways
2016.07 - 2016.11
Receptionist
Hec Motors
2016.01 - 2016.11
BBA - Business Administration
University of Kwazulu-Natal
2009.06 - 2014.12
High School Diploma -
Al-Nur School
2003.01 - 2007.12