Chawada Lorah Jonera
Operations Manager
Summary
Dedicated and Competent Administrative Leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Experienced with over 7 Years in Administration and Records keeping for Organizational financial, operational, and compliance reporting. Seeking to obtain and maintain full-time position of Senior Records and Administration Officer to resolve professional challenges utilizing interpersonal skills, Organizational Patriotism, planning skills and Secure Records retention skills.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Rinjex Joint Venture (Pty) Ltd
12.2023 - Current
- Administration, deliveries, orders and sales
- Maintain all records of sales, removals and receipts to Rinjex system.
- Reconcile all issue slips printed with SAP ARIBA movement report on a daily basis.
- Collect, validate, and distribute information to Company Executives and employees.
- Facilitate smooth collaboration between departments through clear communication channels.
- Improve record-keeping accuracy by creating and updating filing system for confidential documents and materials.
- Reduce operational costs through careful archiving, monitoring and controlling of secured digitalized inventory records.
- Maintain high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Streamline office operations by effectively monitoring and addressing client correspondence and data communications.
- Increase customer service success rates by quickly resolving issues.
- Maintain all registers and stock takes on monthly basis.
- Constant communication with Directors in the form of reports required, and general information of daily proceedings.
- Maintain all processes and procedures that have been implemented
- Be loyal and faithful to the employer in the performance of my duties
- Promote the business and reputation of the employer of and use my best endeavors to extend the interest and business of the company.
Operations Manager
Rinimy Enterprises
07.2022 - 11.2023
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization's processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Ensuring that the Company is in Compliance with relevant Authorities.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Facilitated smooth collaboration between departments through clear communication channels.
Sales and Marketing Manager
Rinimy Enterprises
07.2020 - 07.2022
- Clerical and Administrative Support
- Creation and execution of marketing strategies to increase sales
- Content creation for marketing platforms
- Identifying tenders and other business opportunities
- Compiling and submitting tender documents
- Receiving and managing Orders
- Tracking orders – liaising with different departments
- Invoicing
- Procurement
- Ensuring availability of production material
- Stock taking
- Reporting Machinery Faults and arranging for Repairs
- Daily and weekly reporting to line Manager
- Compiling monthly reports of areas of responsibility for Directors.
Temporary Administration and Sales Officer
Belshane Property Group
01.2019 - 05.2019
- Identifying tenders and other business opportunities Compiling and submitting tender documents
- Assisting Property owners with Sales, rental and maintenance matters
- Overall office administration including document filing.
Assistant Programmes Officer - Internship
Botswana National Youth Council
11.2016 - 01.2017
- Carrying out researches on issues affecting youth welfare
- Drawing out resolutions for interventions from different stakeholders
- Facilitating in different activities for programmes carried out by the organisation.
Assistant Accountant's Administrator
BMS (Pty) Ltd
06.2014 - 11.2014
- Credit accounts debt collection
- Invoicing of clicks and rental agreements
- Ensuring account holders are adhering to the terms and conditions of the account
- Bank Statement reconciliation of accounts payments
- Online banking crediting of suppliers.
Assistant Administrative Officer - Internship
Belshane Property Group
05.2013 - 07.2013
- Document filing
- Arranging meeting for the Director
- Compilation of Documents for Tenders
- Receiving calls and directing them to relevant Departments
Education
Degree Bachelor of Arts Social Sciences - Public Administration And Economics
University of Botswana
Gaborone, Botswana 04.2001 - 04.2016
General Certificate of Secondary Education - BGCE
Masunga Secondary School
Masunga, NESkills
Accomplishments
Maintained Rinimy Enterprises Operation and Document Compliance for 4 years and assisted the Company to obtain The Botswana Bureau of Standards (BOBS) Certification on Protective Clothing (PPE Overalls). This has improved the Company's market demand for quality PPE.
References
- Mr David Kiritu, Business Consultant, Rinjex Joint Venture (Pty) Ltd, kirtudave@gmail.com, +267 77844921
- Mrs Christine Ntlhaile, Director, Rinimy Enterprises, admin@rinimye.co.bw / cntlhaile@gmail.com, +267 3119662, +267 73242860
- Mr Kebainee Sengalo, Branch Manager, Public Procurement Regulatory Authority - Botswana, +267 3602049
- Ms Boitshepo Motlhagodi, Business Advisor, Tokafala | TechnoServe, bmotlhagodi@tns.org, +267 3190285, +267 72276120
- Mr Ngwakwena, Managing Director, Belshane Property Group, Olebeng@belshane.com, +267 73001718 / +267 3919356
Timeline
Operations Manager
Rinjex Joint Venture (Pty) Ltd
12.2023 - Current
Operations Manager
Rinimy Enterprises
07.2022 - 11.2023
Sales and Marketing Manager
Rinimy Enterprises
07.2020 - 07.2022
Temporary Administration and Sales Officer
Belshane Property Group
01.2019 - 05.2019
Assistant Programmes Officer - Internship
Botswana National Youth Council
11.2016 - 01.2017
Assistant Accountant's Administrator
BMS (Pty) Ltd
06.2014 - 11.2014
Assistant Administrative Officer - Internship
Belshane Property Group
05.2013 - 07.2013
Degree Bachelor of Arts Social Sciences - Public Administration And Economics
University of Botswana
04.2001 - 04.2016
General Certificate of Secondary Education - BGCE
Masunga Secondary School
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