Cheludo Katlo Chigala

• Managed over 50 employees. increased number of people trained to 30%.
• Make travel and accommodation arrangements for staff due for training
• Train new hires on company policies and procedures and use best training methods for specific purpose or audience
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage budget set for training
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training
• Attend seminars and meetings to learn new training methods and techniques and use knowledge to prepare and coordinate future training sessions.
• Gathered data about course success and participant experiences to help with future course planning
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Liaised between trainers and course participants
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods
• Worked with central management to identify, plan, align and address training needs
• Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
• Assessed skill gaps for employees and developed training courses to meet identified needs
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
• Developed and implemented updating training programs for 25 employees

• Offered advice and assistance to customers, paying attention to special needs or wants
• Managed over 50 customer calls per day.
• Increased turn around customers by 10%
• Update upcoming company changes
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Audit all client liaison active accounts
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Revise submission and accounts closure applications
• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Book travel arrangements
• Managing petty cash
• Assist in preparation of regularly scheduled reports
• Develop and maintain filing system
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Act as point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Recommend and established strategic effective ways of cost saving
• Organizing and scheduling appointments with admin software
• Assist with book keeping
• Managed over 20 customer calls per day.

Aro-lines (pty) ltd

• Handle administrative requests and queries from senior manager
• Organizing and scheduling appointments with admin software
• Assist with book keeping
• Planning meetings and taking detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in preparation of regularly scheduled reports
• Established and maintain filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists and handle over 10 customer calls per day
• Book travel arrangements
• Managing petty cash

RAWKUS INVESTMENT

• Devised processes to boost long-term business success and increase profit levels
• Advise managers
• Set, enforced and optimized internal policies to maintain responsiveness to demands
• Developed complete business plans and operational strategies for new.
• Increased sales by 10%
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
• Assisted with identifying, interviewing and testing top talent to optimize productivity
• Evaluated situations and delivered targeted solutions using various tools and resources
• Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
• Introduced new methods, practices and systems to reduce turnaround time.
• Prepared annual budgets with controls to prevent overages.