CHINI WEDU K MANGUBA
ADMINISTRATIVE ASSISTANT
FRANCISTOWN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ELITE DENTAL CLINIC
07.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
JANITRESS
CITY PHYSIOTHERAPY CLINIC
03.2017 - 12.2019
- Checked in and stocked inventory throughout facility.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
Education
High School Diploma -
GABORONE TECHNICAL COLLEGE
GABORONE 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Data entry
Data collection
Call center experience
Scheduling
Computer proficiency
Customer relationship management (CRM)
Team development
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ELITE DENTAL CLINIC
07.2020 - Current
JANITRESS
CITY PHYSIOTHERAPY CLINIC
03.2017 - 12.2019
High School Diploma -
GABORONE TECHNICAL COLLEGE
04.2001 -