Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
AssistantManager
Chipo Mbaiwa

Chipo Mbaiwa

Gaborone

Summary

Dynamic professional with a proven track record at Signprint World Pty Ltd, excelling in office administration and customer engagement. Leveraged computer skills and interpersonal relations to enhance client satisfaction and drive sales. Demonstrated leadership in fostering team productivity and maintaining high-quality standards, resulting in increased brand visibility and repeat business opportunities.

Overview

7
7
years of professional experience

Work History

Office Administrator & Sales Representative

Signprint World Pty Ltd
02.2017 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Graphic Design Assistant

Signprint World Pty Ltd
02.2017 - Current
  • Provided excellent customer service by addressing client concerns quickly and professionally throughout the project lifecycle.
  • Contributed to a cohesive brand identity by developing consistent style guides for internal and external use.
  • Conducted thorough research on design trends and competitor strategies, informing team decisions on visual direction.
  • Developed and maintained a database of design assets, streamlining the creative process for future projects.
  • Designed attention-grabbing social media graphics that increased followers and overall online presence.
  • Consistently received positive feedback from clients on completed projects, leading to repeat business opportunities.
  • Assisted in creating visually appealing presentations that effectively communicated key information to clients.
  • Developed innovative logo designs that captured the essence of each company''s unique values and vision.
  • Worked closely with copywriters to create engaging visuals that complemented written content for marketing materials.
  • Proofread and edited designs before final approval, minimizing errors and maintaining high-quality standards.
  • Enhanced brand visibility by designing eye-catching marketing materials for print and digital platforms.

Education

Certificate in Business Administration -

Realic Professional And Technical College
Gaborone, Botswana
10.2018

Skills

  • Computer Skills
  • Customer Service
  • Interpersonal Relations
  • Customer Relationship Management (CRM)
  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Customer Engagement
  • Verbal Communication
  • Telephone reception
  • Leadership and supervision

Additional Information

PERSONAL INFORMATION

DOB - 06-12-1992

NATIONALITY - Motswana

ID NUMBER - 653922311

GENDER - Female

Timeline

Office Administrator & Sales Representative

Signprint World Pty Ltd
02.2017 - Current

Graphic Design Assistant

Signprint World Pty Ltd
02.2017 - Current

Certificate in Business Administration -

Realic Professional And Technical College

Certification

  • Certified [office administrator], [signprint world pty ltd] - [7 years]

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Collaborated with team of 10 in the building from scratch of a pylon for kgabo mall in mochudi.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsFlexible work hoursPersonal development programs

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Software

Corel draw

Photoshop

Languages

English
Elementary (A2)
ikalanga
Elementary (A2)
setswana
Elementary (A2)

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Chipo Mbaiwa