Daniela Kreuzer

• Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
• Increased employee retention rates by developing engaging onboarding and orientation processes.
• Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
• Improved employee satisfaction and morale by providing tailored professional development opportunities.
• Developed a library of instructional materials, ensuring consistency in messaging across all departments.
• Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
• Streamlined training process for new hires, accelerating time to productivity.
• Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
• Supported organizational change initiatives through thorough communication and effective training strategies.
• Enhanced employee performance by designing and implementing comprehensive learning programs.
• Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
• Provided coaching and mentoring to employees.
• Developed and implemented successful onboarding program.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
• Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Facilitated virtual, in-person and blended learning sessions.

Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.

• Monitored actual sales performance against forecasts, adjusting plans as necessary to ensure optimal inventory levels are maintained.
• Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
• Analyzed historical data to identify patterns, trends, and seasonality for use in demand forecasts.
• Communicated demand plans to manufacturing sites to resolve gaps between demand and supply plans.
• Championed a culture of continuous improvement within the Demand Planning team by regularly reviewing processes, tools, and methodologies for potential enhancements.
• Collaborated with sales teams to gather information on promotions, new product launches, and phase-outs for incorporation into the demand plan.
• Provided ad-hoc analytics and operational expertise to drive fact-based inputs into forecasting.
• Utilized historical data, statistical software, and marketing intelligence to develop and maintain forecast for [Product or Service] lines.
• Supported new product introductions by working closely with Product Management teams to develop accurate launch forecasts based on historical analogs and market research data.
• Led monthly consensus meetings with stakeholders from various departments including Sales, Marketing, Finance and Supply Chain.
• Conducted root cause analysis on forecast errors, identifying areas for improvement and implementing corrective actions.
• Evaluated forecast performance metrics regularly, driving continuous improvement in forecast accuracy rates.
• Utilized advanced Excel functions and tools for data manipulation, analysis, and visualization in support of demand planning activities.
• Assisted in the implementation of a new Demand Planning software system that increased efficiency and improved collaboration among departments involved in the S&OP process.
• Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.
• Tracked key performance indicators to measure success of campaigns.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Collaborated with cross-functional teams to develop and implement market research strategies.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Optimized inventory control, reducing waste and improving costefficiency.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.