Daniella Bontle
IT Officer
Gaborone,Ledumang
Summary
At the Department of Information Technology, I excelled as an IT Technician, leveraging skills in wireless networking and customer service to enhance system efficiency and user satisfaction. I spearheaded the optimization of IT support processes, significantly improving department productivity. My expertise in debugging and dedication to staff education underscore my ability to drive technical and operational advancements.
Overview
17
17
years of professional experience
Work History
IT Technician
Department of Information Technology
Gaborone, Ledumang SSS
07.2008 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Education
Diploma - Network And System Administration
Botho University
Gaborone Botswana 01.2007 - 01.2007
Skills
Debugging
Timeline
IT Technician
Department of Information Technology
07.2008 - Current
Diploma - Network And System Administration
Botho University
01.2007 - 01.2007
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