Daphney Sekeleko
Lobatse
Overview
16
16
years of professional experience
Work History
Legal Officer & Debt Collector
Bright Employee Benefits
Gaborone
01.2016 - 03.2023
- Handling clients with good care and offering a good service, preparing legal documents etc
- Letter of Demand (LOD), Summons, Defaults, Power of Attorney and Civil Imprisonment Letter
- Daily Dairy: Calling and making a follow up from clients to pay their debt everyday
- Preparing Tracer & Deputy Sheriff payments
- Capturing Legal Charges, Legal Recovery, Journals, Tagging on a System called Loan Management System (LMS)
- Posting everything done on the LMS by my Junior staff and supervision in everything they do in Legal Department
- Negotiates with Management for Clients who wants to settle their loan Balances with low rates
- Preparing and forward monthly Legal Reports to Management
- Opening files for 3 months defaulters clients that has been diarised by Collection Department to Pre- Legal on LMS
- Sorting out files for performing and non-performing customers in the cabinets
- Conducted legal research and documentation to support debt collection cases
- Drafted and reviewed legal documents related to debt recovery
- Negotiated payment plans and settlements with debtors to optimize recovery rates
- Managed a portfolio of outstanding debts, ensuring timely follow-up and resolution
- Prepared detailed reports and analyses on debt recovery activities for management review
- Managed a portfolio of accounts, ensuring effective communication and follow-up to recover outstanding debts
- Prepared comprehensive reports and analyses detailing debt recovery progress and performance metrics for strategic review
Receptionist/Assistant Debt Collector
Bright Employee Benefits
Gaborone
01.2013 - 01.2015
- Receiving phone calls and welcoming walk in customers and offering any service they look for
- Assist Collection Department by calling 3 months defaulters and following up client's loan payment everyday
- Confirming refunds spread sheet so that Account office can pay customers who finished their loans and we submitted the remittances mistakenly not removing them from system not to deduct from pay points
- Assist Loan Process Centre (LPC) by capturing loans on the LOAN MANAGEMENT SYSTEM(LMS)
- Organized and maintained filing systems for client accounts and debtor information
- Coordinated communication between clients and legal team regarding debt collection processes
- Provided administrative support to enhance debt collection efficiency and customer service
- Managed appointment schedules and coordinated meetings to discuss debt settlement options with clients
- Supported the debt collection team by compiling financial data for analysis and report generation
- Assisted in creating and distributing communication materials to inform clients about debt recovery procedures
Receptionist/Assistant Sales Officer
Red Employee Benefits
01.2009 - 01.2012
- Receiving phone calls and walking in customers and offering a good service
- Assisting sales officers by calculating and filling up the loan application forms if they have too much work load at that time
- Preparing Sheet for application loan submission at our head office which was then called Pensys IT & Administration
- Optimized client reception and service delivery processes in a fast-paced environment
- Assisted in sales operations by preparing and reviewing loan application documentation
- Maintained accurate records and data entry for client interactions and transactions
- Coordinated daily administrative tasks to support sales and customer service teams
- Collaborated with management to improve customer satisfaction and sales efficiency
- Received and assisted incoming visitors and phone inquiries, ensuring professional service delivery and customer satisfaction
- Contributed to client service efficiency by organizing and maintaining comprehensive filing systems for client data
Receptionist & Cleaner
Molapo Medical Centre
Gaborone
01.2007 - 01.2008
- Clean offices in the morning before clients and doctors arrive
- Receiving phone calls and offering good service to walk in patients and lead them to the relevant Doctor's office
- Capturing patient's information on the computer
- Assisting nurses when they take laboratory samples prescribed by Doctor
- Scheduled and confirmed patient appointments and managed clinic calendars
- Assisted in maintaining cleanliness and orderliness of medical facility waiting areas
- Processed patient billing and facilitated efficient payment transactions
- Organized medical records and ensured compliance with patient confidentiality standards
- Provided compassionate care and assistance to patients during their visits
- Collaborated with healthcare staff to facilitate smooth patient experiences and procedures
Timeline
Legal Officer & Debt Collector
Bright Employee Benefits
01.2016 - 03.2023
Receptionist/Assistant Debt Collector
Bright Employee Benefits
01.2013 - 01.2015
Receptionist/Assistant Sales Officer
Red Employee Benefits
01.2009 - 01.2012
Receptionist & Cleaner
Molapo Medical Centre
01.2007 - 01.2008
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