David Theetso Reetsang

Key achievements in role

• 2018 - Set up process management unit
• 2019 - Developed and implemented a risk and controls frame work for the Treasury Operations unit
• 2019 - Business case for procurement of Nintex Promapp
• 2020 -Project managed the setting up of a Trade Finance unit
• 2020 - Business case development - Client Due Diligence (CDD) operations unit
• 2021 - Facilitation - review of Cards Product viability

Key achievements in role

- Successfully led project improve retail control environment from June to October 2017

- Successfully led initiative to improve client complaints TAT from Dec’17 – Mar '18 that has resulted in a drastic improvement in overdues

- Successfully led process improvement initiatives that reduced Turn-Around-Time on mortgage, personal lending and credit cards processes

Key Achievements in role

• Turned around the department from a non-performing to a top three position amongst fifteen countries in Africa within 10 months
• Mentored Employees some of whom have now been promoted into position of leadership
• Oversaw implementation of various projects including

- AML reporting to FIA

- Cheque Truncation project

• Succesfully project managed the relocation of the university from OODI to Palapye campus

Overseeing the following Units

 Finance – comprised of the following sections Payables, Receivables, General Ledger and Cash.
 Human Resources – Made up of the following sections Recruitment/Resourcing, Employee Administration and Training
 Services Management – Made up of the following sections Business Performance Management, Business Process Management, Contact Centre and SAP Competency Centre

Successfully Unbundled the shared Services unit in 2011

Successfully managed the entire Debswana Policies review initiative

Led a team of around 45 individuals in the following sections:
 Business Performance Management – development and management of Service Level Agreement between shared services and customers
 Business Process Management – Continuous improvement of business processes under shared services
 Contact Centre – main channel of communication and platform for query resolution for all Shared services related services.
 SAP Competency Centre – A team of about 20 SAP Analyst providing 1st and 2nd support for the SAP modules used in Debswana.

• Oct 2004 - Jun 2005 - IT Manager for Head Office Gaborone
• July 2005-Jul 2007 IT Manager Business Support - Orapa Mine

First Motswana to localise this position which hetherto was held by resources seconded from the London office.

Responsible for all things IT including diamond price book management which is a highly sensitive job in the diamond business

• Responsible for all things IT
• Key support for the SASTEK Slaughter floor systems
• Assisted with conversion from ICL mainframe to unix based systems
• Developed (Wrote Code) for the staff Sales meat system
• Support for the Oracle finance system

• 1919-1994 Developed Conveyaning System, UK
• 1994-1994 Implemented HR System at Water Utilities Botswana