Denise Gerber

Responsible for the overall hotel operations such as:

• Front Desk and Bar with strong focus on financial accuracy
• Communication across all departments within OHG
• Increased team productivity by implementing efficient work processes and utilizing PMI for staff scheduling
• Maintained strong and reliable relationships with Outletcity AG, Contractors, Housekeeping and Laundry Service companies.
• Analyzed customer feedback and implemented improvements.
• Complete ordering for Food & Beverage, Housekeeping and Front Office supplies.
• Ensure compliance with health and safety regulations.
• Onboarding and training plan for all crew members.
• Handled cash count and assistance in month-end closing procedures.
• Provided technical and IT support since hotel opening.

• Assisted Duty Managers and Night Managers with daily tasks, such as staff scheduling, processing upsells, night audit responsibilities and FO orders
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Strong collaboration across all departments to ensure quality standards were met.
• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.