Dennis Thabiso Matlhaga
Gaborone
Summary
I am an experienced Project Management and Customer Services Professional from the Business Administration stream, with over 15 years of industry experience. I have excelled in creating clear and attainable project objectives, building project requirements and managing the triple constraints for projects i.e Scope, time and costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am well vested and tenacious on customer services issues and consistently strive to achieve customer satisfaction. I am positively keen to succeed; I pick up skills quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. My exceptional interpersonal skills enabled me to integrate with my colleagues and customers and develop valuable relationships. I am a self-motivated and driven, proficient in both spoken and written English and Setswana.
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Facilities Manager
Barloworld Equipment Botswana
05.2022 - Current
- Liaison person for the new 140M Pula green building, New Phakalane Facility Development. Successfully set sail into the unchartered waters and project was delivered on time, within costs and to the set specifications
- Management of all BWE Facilities (owned, leased, rentals, and company houses)
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards and requirements
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Oversaw aspects of equipment installation, maintenance, and repair for both internal and external services.
- Created management reports outlining important facility statistics.
- Coordinated with cleaning services to keep facility clean and presentable for occupants.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Quality Assurance - Instrumental in the implementation and achievement of the certification for BWE Botswana of the Quality Standards and System as a sole certified internal QMS auditor.
- Helped to Improve QS system and standards across BWE in liaison with the SHEQ Team.
- Vehicle Management -Management and control of all company vehicles (owned, leased and rentals)
- Implement company vehicle policy and procedures
- Cost optimization and reporting
Project Manager
Barloworld Equipment Botswana
11.2021 - 05.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- . Coordinate and management of new machines sales project
- Key stakeholder engagements with Service and Sales department
- Chair weekly sales progress meetings, document, and report on progress
- Delivery of all new sales project withing time frame, budget to the required quality standards
- Monitor projects progress and report on deviations and manning the project management office in its entirety
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Liaison person for the new facility development and coordinate statutory obligations for the new facility development
- Process Engineering, documenting, and testing compliance with business processes.
Process Improvement Champion
Barloworld Equipment Botswana
03.2019 - 12.2020
- Project Management role with specific focus on Sales process management
- This role reports to the General Manager and it deals with new machines sales process management in totality
- From the point machines are manufactured, logistics of transporting from port, assembly and final delivery to the customer and maintaining the brand promise
- Used appropriate tools and Methodologies to manage various and complex service related projects for improvement of business process effectiveness and efficiency (productivity) from initiation phase to conclusion
- Management of outliers for an enhanced customer reach in conjunction with related business units
- Ensuring continuous improvement and streamlining of business processes.
Six Sigma Practitioner
Barloworld Equipment Botswana
3 2016 - 10.2019
- Currently project managing a multi-million Pula, Barloworld Equipment Botswana new facility development
- Creating clear and attainable project objectives
- Leading Sales & Aftersales Departments New Machines Sales projects
- Ensuring customer satisfaction through managed projects deliverables to meet customers specifications and expectations
- Managing and improving customer satisfaction through the administration of the customer satisfaction survey dashboard
- Preparing development plans for projects on MS Projects
- Interacting with external service agencies
- Monitoring and compliance to government regulations on facilities development and management related issues
- Handling multiple projects and providing Project Management Services
- Ensuring reliability, availability and maintainability (RAM) techniques are incorporated into all capital projects
- Ensuring accurate project resource allocation using the RACI (Responsible, Accountable, Consulted & Informed) methodology
- Promoting continuous improvement principles and objectives with a focus on cost reductions and customer satisfaction
- Implemented the highly successful Six Sigma projects
- Cut costs by 20% in less than six months.
MARC Administrator
Barloworld Equipment Botswana
10.2012 - 09.2015
- Manage MARC site processes implementation and provide accurate and timely reports on parts analysis (core returns, fast moving and total availability)
- Manage equipment performance and communicate findings and recommendations to the site management
- Preparations of profound site management reports through the identification of burning platforms for a timely preventative maintenance
- The other key deliverable for the role is the management of outliers for an enhanced customer reach in conjunction with related business units
- Still continued with the Six Sigma role and its functions.
6 Sigma Practitioner
Barloworld Equipment Botswana
08.2010 - 11.2013
- Appointed to the Six Sigma role and doubled it with the After Sales role
- The role deals with business processes improvement by scoping business improvement projects and leading project teams to improve critical functions like driving financial results
- The other key outputs for the role are to recruit, train and lead project team members.
Customer Services Representative
Barloworld Equipment Botswana
05.2007 - 08.2012
- Appointed to the position of Customer Services Representative reporting and as an understudy to the Product Manager-Perkins
- The post deals with the after sales, marketing, customer relationship management and product support side of the business
- The Product Manager-Perkins left the company in May 2008 and I acted in the capacity after his departure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Graduate Trainee
Barloworld Limited
05.2005 - 08.2006
- Underwent a 2 year graduate development program
- Boosted organizational efficiency with effective time management strategies, ensuring timely completion of assignments.
- Worked in various departments to gain hands-on experience.
Marketing Executive Assistant
Elwood Wealth Management
12.2004 - 04.2005
- Worked in the Financial Services Sector dealing with financial products largely financial advice and investment
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Education
MBA -
University of Botswana
08.2010 - 05.2012
BBA (Marketing) -
University of Botswana
08.2000 - 05.2004
Skills
Business Process Improvement
MS Projects
SAP Proficiency
Microsoft Visio
Interpersonal skills
Strategic Planning
Excellent Communication Skills
Diligent project manager offering a proven record of success
Workflow Optimization
Customer Focus
Certification
09/01/17, Auditing QMS ISO 9001-2015
Accomplishments
Collaborated with team of professionals in the development and successful delivery of a green building Phakalane New Facility with a budget of about 140million Pula
- Achieved Quality Management System Certification (ISO 9001:2015) for BWE Botswana in 2021 as the sole trained systems auditor, by completing all tasks required by the Regulator BOBS (Botswana Bureau of Standards) accurately and efficiently
- Instrumental in winning the company Barloworld Equipment Botswana in 2009, a tender with Water Utilities Corporation to supply, install, test and commission standby diesel generators to all their plants across the country to the tune of over 50 million Pula, among others
Personal Information
- Marital Status: Married
Languages
English
Setswana
References
- Mr. Derrick Musa, Territory(Country) Manager- Botswana, Sandvik Mining Botswana, Plot 51577, Phakalane Industrial, Gaborone, derricktab@gmail.com, derrick.musa@sandvic.com, +267 2415490 (Office) +267 72114442 (Mobile)
- Prof. E. E Marandu, Faculty of Business, Department of Marketing, University of Botswana, Private Bag 00701, GABORONE, marandue@mopipi.ub.bw, +267 3554095 (Office) +267 71626365 (Mobile) +267 73577780 (Mobile)
Timeline
Facilities Manager
Barloworld Equipment Botswana
05.2022 - Current
Project Manager
Barloworld Equipment Botswana
11.2021 - 05.2022
Process Improvement Champion
Barloworld Equipment Botswana
03.2019 - 12.2020
MARC Administrator
Barloworld Equipment Botswana
10.2012 - 09.2015
6 Sigma Practitioner
Barloworld Equipment Botswana
08.2010 - 11.2013
MBA -
University of Botswana
08.2010 - 05.2012
Customer Services Representative
Barloworld Equipment Botswana
05.2007 - 08.2012
Graduate Trainee
Barloworld Limited
05.2005 - 08.2006
Marketing Executive Assistant
Elwood Wealth Management
12.2004 - 04.2005
BBA (Marketing) -
University of Botswana
08.2000 - 05.2004
Six Sigma Practitioner
Barloworld Equipment Botswana
3 2016 - 10.2019
09/01/17, Auditing QMS ISO 9001-2015
02/01/17, Understanding QMS ISO 9001-2015
08/01/14, PRINCE2 Foundation
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