Pastel (Sage Accounting)
Dikitso Thabo Onkemetse
Credit Controller, Finance, Banking, Accounting & Auditing
Gaborone
Summary
Detail-oriented financial professional adept at coordinating fiscal plans, AP and AR operations as well as inventory management. Good mathematical, communication and problem-solving abilities. Advanced skills in Sage Accounting (Pastel), Quickbooks and SAP. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Credit Controller
Sprint Couriers
Gaborone
07.2023 - Current
- Working in a company to collect debts from businesses and individuals on behalf of our clients
- Monitoring and recovering of predominantly aged debt
- Chasing various companies for outstanding payments and invoices
- Negotiating and setting up payment plans
- Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organizations on a daily basis
- Identifying customer payment problems and ensuring speedy resolutions
- Achieving daily, weekly and monthly targets based on call quality and cash collection
- Ensuring compliance with relevant policies, procedures and regulations
- Controlling sales ledgers to maintain aged debt
- Preparing and sending credit notes and invoices to customers
- Posting prior notification letters to customers of accounts becoming due
- Weekly follow ups with debtors
- Dealing with customer queries face-to-face, over the phone or via e-mail
- Implemented spreadsheet systems to enable easier chasing and recording of debt
- Dealing effectively with a high level of complex debt issues
- Escalation certain cases or account to senior managers
- Ensuring all client information and documents are kept secure and confidential at all times
- Keeping calm and professional at all times
- Establishing and maintaining good client relationships
- Capturing all Electronic Funds Transfer (EFTs), Duty invoices and bank deposits Transactions on Pastel
- Capturing all Accounts Receivables.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Trade Finance Specialist
EURO EXIM BANK
Gaborone
02.2022 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with internal departments to align marketing campaigns.
- Developed and implemented systems to track customer feedback and satisfaction.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
Internal Cash Sales Auditor & POD Clerk
Sprint Couriers
Gaborone
06.2021 - 06.2023
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Collected and reported monthly expense variances and explanations.
- Produced and reviewed audit reports for submission to finance manager and advised on audit recommendations and internal controls.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Coordinated with external auditors and documented process reviews.
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Identified and reported audit issues.
- Explained risk and compliance concepts to managers and executives.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Trained newly hired employees on company processes, procedures and deadlines.
- Investigated discrepancies discovered during auditing process.
- Handled all major risks in collaboration with management.
- Documented auditing information utilizing corporate system.
- Planned annual audits, evaluating controls across national and international offices.
- Documented recommendations to improve internal controls.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
- Reviewed and identified risks, analyzed controls and tested compliance and also recommended new methods to improve internal controls and operating efficiency.
Accounts Assistant
GILOS BUSINESS SOLUTIONS
Gaborone
01.2021 - 05.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Coordinated with external auditors to resolve discrepancies.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Transferred data and documents to facilitate system migration and software updates.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Also Performed secretarial services such as Company registration, company re-registration, secretary appointment, bank account opening, New tax clearance, trading license, resolution, share certificate, share transfer, CIPA returns, BURS returns, Director appointment and PPADB registration.
- Composing business plans, proposals and marketing
Finance and Administration Officer
TCP PLUMBING SERVICES (PTY) LTD
Gaborone
02.2018 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Established and enforced controls on revenue and expenses to protect company assets.
- Managed day-to-day operations within more than 20 people workers for construction organization.
- Protected company assets with strategic risk management approaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Mitigated process gaps and managed all operational functions, including account openings, trades, documentation and regulatory compliance.
Sales Personnel
INTEL HOME SOLUTIONS (PTY) LTD
Gaborone
01.2016 - 10.2016
- Marketing
- Installation of Instant Water Heaters and Hot Water Faucets
- Service and Maintenance
- Record and Book Keeping
- Preparation of Installation, Service and Maintenance Price Quotes
- Preparation of Invoices
- Receiving cash payments from customers
Administration Intern
INSTITUTION OF HEALTH AND SCIENCES (MINISTRY OF HEALTH)
GABORONE
06.2015 - 12.2015
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Practiced Accounting
- Produced Casualty Returns to Ministry of Finance
- Carried out Human resource duties
- Carried out Employee Financial Assessments & Produced Bank Confirmations letters.
Education
Bachelor of Commerce - Banking And Finance
Ba Isago University
Gaborone, Botswana 08.2013 - 10.2023
Certificate - Accounting Fundamentals
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Analyzing Growth Drivers & Business Risks
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
07.2022 - 07.2022
Certificate - Math Fundamentals For Capital Markets
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
06.2022 - 06.2022
Certificate - Scrum Fundamentals Certified
VMEdu
India 07.2022 - 07.2022
Certificate - SAP Business One Finance And Banking
LinkedIn Learning
04.2023 - 04.2023
Certificate - SAP Financials Essential Training
LinkedIn Learning
04.2023 - 04.2023
Certificate - Foundations of SAP Commerce Cloud And And SAP S/4H
SAP
04.2001 -
Skills
Risk Assessments
Cross-functional collaboration
Customer Relations
Sage MAS90 expertise
Financial statement review
Documentation preparation
Accounting management
Bookkeeping
Strategic planning
Preparing financial statements
Pricing and costing
Budget development
Financial planning
Journal Entries
Accounts Receivable
Management Accounting
General Ledgers
Financial Accounting
Software
Quickbooks
SAP
Microsoft word
Microsoft Excel
Microsoft Power point
Timeline
Credit Controller
Sprint Couriers
07.2023 - Current
Certificate - SAP Business One Finance And Banking
LinkedIn Learning
04.2023 - 04.2023
Certificate - SAP Financials Essential Training
LinkedIn Learning
04.2023 - 04.2023
Certificate - Economics For Capital Markets
Corporate Finance Institute
07.2022 - 07.2022
Certificate - Scrum Fundamentals Certified
VMEdu
07.2022 - 07.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
06.2022 - 06.2022
Certificate - Accounting Fundamentals
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Analyzing Growth Drivers & Business Risks
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Math Fundamentals For Capital Markets
Corporate Finance Institute
05.2022 - 05.2022
Trade Finance Specialist
EURO EXIM BANK
02.2022 - Current
Internal Cash Sales Auditor & POD Clerk
Sprint Couriers
06.2021 - 06.2023
Accounts Assistant
GILOS BUSINESS SOLUTIONS
01.2021 - 05.2023
Finance and Administration Officer
TCP PLUMBING SERVICES (PTY) LTD
02.2018 - 12.2021
Sales Personnel
INTEL HOME SOLUTIONS (PTY) LTD
01.2016 - 10.2016
Administration Intern
INSTITUTION OF HEALTH AND SCIENCES (MINISTRY OF HEALTH)
06.2015 - 12.2015
Bachelor of Commerce - Banking And Finance
Ba Isago University
08.2013 - 10.2023
Certificate - Foundations of SAP Commerce Cloud And And SAP S/4H
SAP
04.2001 -