Pastel (Sage Accounting)
Dikitso Thabo Onkemetse
Credit Controller, Finance, Banking, Accounting & Auditing
Gaborone
Summary
Detail-oriented financial professional adept at coordinating fiscal plans, AP and AR operations as well as inventory management. Good mathematical, communication and problem-solving abilities. Advanced skills in Sage Accounting (Pastel), Quickbooks and SAP. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Credit Controller
Sprint Couriers
Gaborone
07.2023 - Current
- Working in a company to collect debts from businesses and individuals on behalf of our clients
- Monitoring and recovering of predominantly aged debt
- Chasing various companies for outstanding payments and invoices
- Negotiating and setting up payment plans
- Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organizations on a daily basis
- Identifying customer payment problems and ensuring speedy resolutions
- Achieving daily, weekly and monthly targets based on call quality and cash collection
- Ensuring compliance with relevant policies, procedures and regulations
- Controlling sales ledgers to maintain aged debt
- Preparing and sending credit notes and invoices to customers
- Posting prior notification letters to customers of accounts becoming due
- Weekly follow ups with debtors
- Dealing with customer queries face-to-face, over the phone or via e-mail
- Implemented spreadsheet systems to enable easier chasing and recording of debt
- Dealing effectively with a high level of complex debt issues
- Escalation certain cases or account to senior managers
- Ensuring all client information and documents are kept secure and confidential at all times
- Keeping calm and professional at all times
- Establishing and maintaining good client relationships
- Capturing all Electronic Funds Transfer (EFTs), Duty invoices and bank deposits Transactions on Pastel
- Capturing all Accounts Receivables.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Trade Finance Specialist
EURO EXIM BANK
Gaborone
02.2022 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with internal departments to align marketing campaigns.
- Developed and implemented systems to track customer feedback and satisfaction.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
Internal Cash Sales Auditor & POD Clerk
Sprint Couriers
Gaborone
06.2021 - 06.2023
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Collected and reported monthly expense variances and explanations.
- Produced and reviewed audit reports for submission to finance manager and advised on audit recommendations and internal controls.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
- Coordinated with external auditors and documented process reviews.
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Identified and reported audit issues.
- Explained risk and compliance concepts to managers and executives.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Trained newly hired employees on company processes, procedures and deadlines.
- Investigated discrepancies discovered during auditing process.
- Handled all major risks in collaboration with management.
- Documented auditing information utilizing corporate system.
- Planned annual audits, evaluating controls across national and international offices.
- Documented recommendations to improve internal controls.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
- Reviewed and identified risks, analyzed controls and tested compliance and also recommended new methods to improve internal controls and operating efficiency.
Accounts Assistant
GILOS BUSINESS SOLUTIONS
Gaborone
01.2021 - 05.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Coordinated with external auditors to resolve discrepancies.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Transferred data and documents to facilitate system migration and software updates.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Also Performed secretarial services such as Company registration, company re-registration, secretary appointment, bank account opening, New tax clearance, trading license, resolution, share certificate, share transfer, CIPA returns, BURS returns, Director appointment and PPADB registration.
- Composing business plans, proposals and marketing
Finance and Administration Officer
TCP PLUMBING SERVICES (PTY) LTD
Gaborone
02.2018 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Established and enforced controls on revenue and expenses to protect company assets.
- Managed day-to-day operations within more than 20 people workers for construction organization.
- Protected company assets with strategic risk management approaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Mitigated process gaps and managed all operational functions, including account openings, trades, documentation and regulatory compliance.
Sales Personnel
INTEL HOME SOLUTIONS (PTY) LTD
Gaborone
01.2016 - 10.2016
- Marketing
- Installation of Instant Water Heaters and Hot Water Faucets
- Service and Maintenance
- Record and Book Keeping
- Preparation of Installation, Service and Maintenance Price Quotes
- Preparation of Invoices
- Receiving cash payments from customers
Administration Intern
INSTITUTION OF HEALTH AND SCIENCES (MINISTRY OF HEALTH)
GABORONE
06.2015 - 12.2015
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Practiced Accounting
- Produced Casualty Returns to Ministry of Finance
- Carried out Human resource duties
- Carried out Employee Financial Assessments & Produced Bank Confirmations letters.
Education
Bachelor of Commerce - Banking And Finance
Ba Isago University
Gaborone, Botswana 08.2013 - 10.2023
Certificate - Accounting Fundamentals
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Analyzing Growth Drivers & Business Risks
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
07.2022 - 07.2022
Certificate - Math Fundamentals For Capital Markets
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
06.2022 - 06.2022
Certificate - Scrum Fundamentals Certified
VMEdu
India 07.2022 - 07.2022
Certificate - SAP Business One Finance And Banking
LinkedIn Learning
04.2023 - 04.2023
Certificate - SAP Financials Essential Training
LinkedIn Learning
04.2023 - 04.2023
Certificate - Foundations of SAP Commerce Cloud And And SAP S/4H
SAP
04.2001 -
Skills
Risk Assessments
Software
Quickbooks
SAP
Microsoft word
Microsoft Excel
Microsoft Power point
Timeline
Credit Controller
Sprint Couriers
07.2023 - Current
Certificate - SAP Business One Finance And Banking
LinkedIn Learning
04.2023 - 04.2023
Certificate - SAP Financials Essential Training
LinkedIn Learning
04.2023 - 04.2023
Certificate - Economics For Capital Markets
Corporate Finance Institute
07.2022 - 07.2022
Certificate - Scrum Fundamentals Certified
VMEdu
07.2022 - 07.2022
Certificate - Economics For Capital Markets
Corporate Finance Institute
06.2022 - 06.2022
Certificate - Accounting Fundamentals
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Analyzing Growth Drivers & Business Risks
Corporate Finance Institute
05.2022 - 05.2022
Certificate - Math Fundamentals For Capital Markets
Corporate Finance Institute
05.2022 - 05.2022
Trade Finance Specialist
EURO EXIM BANK
02.2022 - Current
Internal Cash Sales Auditor & POD Clerk
Sprint Couriers
06.2021 - 06.2023
Accounts Assistant
GILOS BUSINESS SOLUTIONS
01.2021 - 05.2023
Finance and Administration Officer
TCP PLUMBING SERVICES (PTY) LTD
02.2018 - 12.2021
Sales Personnel
INTEL HOME SOLUTIONS (PTY) LTD
01.2016 - 10.2016
Administration Intern
INSTITUTION OF HEALTH AND SCIENCES (MINISTRY OF HEALTH)
06.2015 - 12.2015
Bachelor of Commerce - Banking And Finance
Ba Isago University
08.2013 - 10.2023
Certificate - Foundations of SAP Commerce Cloud And And SAP S/4H
SAP
04.2001 -
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