DINEO BRIDGET SEKANO

•Monitor and supervise control room operation in a 24-hour response

environment.

•Evaluate, monitor supervise and maintain fleetmanagement, CCTV and

alarm monitoring.

•Operating all the systems within the control room and ensuring that all

electronic systems are operating to their optimum.

•Managing telephone and ticketing systems.

•Maintaining all tickets on freshdesk.

Supervise customer service.

• Operating a24 hour response control room
• Monitoring, evaluating and maintaining CCTV and alarm as well as despatch and managing fleet systems
• Ensuring adherence to customer service management protocols

• Receiving walk-in customers and pre-booked customers
• Making quotations and invoices
• Managing calls

• Managing company properties
• Managing projects
• Reconciliation of all projects funds
• Managing staff
• Marketing team member
• Staff recruitment
• Staff training and development
• Maintaining staff records
• Monitoring industry trends and rules to be up to date with legal issues
• Conducting disciplinary actions
• Administering payroll

• Broadspectrum T/A Excella Guesthouse, Mogoditshane & Excella Self-Catering Apartments
• Managing calls
• Invoicing and payments management
• Customer service management

• Managing stock
• Stock orders
• Managing customers, staff and sales