Dithapelo Morgan

(8 years- 1 month)

• Seasoned leader guiding cross-functional teams to design, build, and deliver enterprise offers, products, and solutions with speed and strategic impact. Expertise across IT governance (COBIT), cloud security (AWS), incident management, and complex integrations on platforms like BSCSIXR4, KPSA, PLATINE, CRM360, and ISOS ITSM. Proven ability to drive cost savings, optimize operating budgets, and scale training and governance programs.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Trained and mentored junior engineers, providing guidance and direction.
• Led engineering teams to successfully complete projects on time and within budget.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Verified construction documentation to meet client requirements and vision.
• Developed and implemented procedures to verify compliance with engineering standards.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Conducted technical evaluations of engineering designs and test results.
• Participated in formal internal design reviews of proposed products and components.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.

(10 Years – 1 months)

• Platine CDR Mediation Support and KPSA Provisioning Mediation support
• Leading a Team of IT Specialists [3]
• Automated and Documented Business System Processes and Procedures.
• Managed various IT Billing Projects (i.e. BSCS upgrade to BSIXR4, Deployment of KPSA 2.6.9, FP3.8, Platine upgrade to V5, Integration of 3PPs to the API).
• Improved efficiency and quality of work within the ITN department.
• BSCS 6.0, BSCSIXR4 Postpaid billing and User/Application Support.
• TPASS / CISA Service Agreement and Management and E2E responsibility of Service Delivery at Orange Botswana
• Roaming IREG/TADIG and Interconnect Billing
• Improved client satisfaction with clear communication on billing matters and prompt resolution of inquiries.
• Reduced billing errors through meticulous review of invoices and close collaboration with the accounting team.
• Coordinated with IT department in troubleshooting system issues affecting the invoicing process, ensuring minimal disruption to operations.
• Ensured compliance with industry regulations by staying informed on changes and updating company policies accordingly.
• Enhanced billing efficiency by streamlining invoicing processes and implementing new software tools.
• Managed a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.
• Simplified complex billing data for management reports, aiding in strategic decision-making processes.
• Developed training materials to onboard new employees, setting them up for success in their roles as Billing Specialists.
• Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
• Managed invoicing and payment processing operations.
• Executed billing tasks and recorded information in company databases.

(5 Years – 3 months)

• User and Application Support of Business Systems i.e. Kenan Fx
• Project Management of Business System Upgrades.
• Liaised with Suppliers, Programmers and Business Users to Develop Business Solutions.
• Mentored staff on the use of Arbor/Kenan FX Billing Systems: OM, BP.technical team members, ensuring project alignment across all parties involved.

• Supported the completion of multiple audits within deadline, ensuring client satisfaction and timely results.
• Gained proficiency in using audit software, improving overall effectiveness and productivity during engagements.
• Developed a thorough understanding of accounting principles and practices through continuous learning and professional development.
• Continuously expanded knowledge base through industry research, staying current on relevant trends affecting auditing practices.