Dzenana Hergic
Waiter
Kljuc
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Restaurant Waiter
Kod Bagija
02.2021 - 03.2024
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Waiter
Mama Mia
01.2019 - 02.2021
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
Education
Part Time Studies -
Tourism And Hospitality
Tuzla 04.2001 -
High School Diploma -
Economics School
Kljuc 04.2001 -
Skills
Food presentation
Order Taking
Wine pairing
Cleanliness
Food safety awareness
Order Management
High-volume dining
Customer Service
Dining area maintenance
Date of birth
20.09.1996
Timeline
Restaurant Waiter
Kod Bagija
02.2021 - 03.2024
Restaurant Waiter
Mama Mia
01.2019 - 02.2021
Part Time Studies -
Tourism And Hospitality
04.2001 -
High School Diploma -
Economics School
04.2001 -