Enthusiastic about exploring new places through travel, camping, and 4x4 adventures Possess a deep love for music and derive enjoyment from socializing and forming connections with individuals Intrigued by history and photography, constantly seeking to capture moments through a lens
Erasmus Johannes Kotze
Hino Service Manager
Gaborone
Summary
With expertise in technical problem solving, customer service and business planning, I possess a diverse skill set and extensive knowledge in my field, making me an asset to any organization. I deliver high-quality results and exceed expectations with effective solutions. My skills in adjudicating warranty claims, effective communication, and managing customer service development programs equip me to excel in any position related to these areas.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Service Manager - Hino
Motor Centre Toyota
Gaborone
05.2019 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Investigate, diagnose, and assist with technical and customer queries.
- Analyze and review workshop operational and financial performance to ensure maximization of customer satisfaction, retention, and profit.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Field Technical Manager
Hino South Africa
Sandton
05.2014 - 05.2019
- Developed suggestions for technical process improvements to optimize resources.
- Investigate, diagnose, and guide Dealers in Complex technical diagnosis.
- Provide technical and Parts support to dealers and liaise with fleet operators.
- Develop and implement service business plans for dealer network and dealer support.
- Compile service documentation including Product failure reports.
- Adjudicate on warranty claims and policy assistance.
- Communicate with Dealer Management to resolve and improve customer issues, profitability and compliance with warranty procedures and parts supply.
- Manage customer service development programme (CSDP)
- Manage Recall and incoming service campaigns.
- Part ordering liaison with NPDC (National Parts Distribution Centre)
- Technical liaison with HML (Hino Motors Limited)
- Dealer and Fleet owner visits
Master Technician
Hino Kuilsriver
Kuilsriver
01.2005 - 05.2014
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
- HQS Diagnostic Master Technician and working Foreman
Education
High School Diploma -
HTS Belville
Belville, South Africa 01.2000 - 12.2004
Diploma - Qualified Diesel Technician - Red Seal
MERSETA
Cape Town, South Africa 01.2007 - 12.2007
Certificate - Managers Development
Toyota South Africa
Sandton, South Africa 01.2017 - 12.2017
Skills
Fluent in [Language]
undefinedInterests
Short Courses
HQS Hino 300 Series 036: (2012)
HQS Diagnosis Technician Engine II: (2011)
HQS Diagnosis Technician Engine I: (2011)
HQS Diagnosis Technician Chassis II: (2011)
HQS Diagnosis Technician Chassis I: 2011)
HQS Diagnosis Master Technician Transmission: (2011)
HQS Certified Diagnosis Technician: 2011)
HQS Certified Diagnosis Master Technician: (2011)
HQS Certified Pro Technician: (2010)
HQS Pro Technician Electrical: (2010)
HQS Pro Technician Drivetrain: (2010)
HQS Pro Technician Engine: (2009)
HQS Pro Technic. Frequent Service Jobs 2: (2009)
HQS Pro Technic. Frequent Service Jobs 1: (2009)
HQS New Model Hino 700 480Hp DBL sleeper: (2009)
Dyna Introduction Diesel Tech: (2008)
Certified Truck Technician: (2007)
Timeline
Service Manager - Hino
Motor Centre Toyota
05.2019 - Current
Certificate - Managers Development
Toyota South Africa
01.2017 - 12.2017
Field Technical Manager
Hino South Africa
05.2014 - 05.2019
Diploma - Qualified Diesel Technician - Red Seal
MERSETA
01.2007 - 12.2007
Master Technician
Hino Kuilsriver
01.2005 - 05.2014
High School Diploma -
HTS Belville
01.2000 - 12.2004
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