Summary
Work History
Skills
Languages
Timeline
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Eric Chirlan

Ettenheim

Summary

Dynamic professional with a proven track record in project management and data analysis. Excelled as a Freelance Data Annotation Specialist, enhancing team efficiency and project accuracy through innovative workflows. Skilled in quality assurance and adept at resolving complex customer issues, demonstrating exceptional communication skills. Achieved significant process optimizations, contributing to improved outcomes and customer satisfaction.

Work History

Freelance Data Annotation Specialist

  • Developed specialized workflows to enhance team efficiency.
  • Conducted detailed analyses for improving process accuracy.
  • Enhanced project outcomes by implementing best practices.
  • Collaborated with cross-functional teams to achieve project goals.

Customer Support Representative

  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Skills

  • Project management
  • Data analysis
  • Process optimization
  • Quality assurance

Languages

Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)

Timeline

Freelance Data Annotation Specialist

Customer Support Representative

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Eric Chirlan