Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
References
DRIVERS LICENSE
Generic

Eric Muizebelt

Maun

Summary

Accomplished Operations Manager at Natural Selection Safaris with expertise in leadership, budget management and problem-solving. Proficient in strategic planning and team development, fostering a culture of growth and collaboration. Dedicated to ensuring smooth and efficient daily operations at camps and head office.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

Natural Selection Safaris Pty Ltd
01.2022 - Current
  • Ensured that the overall running of three, 5-star lodges was in order, covering guest activities, hosting of guests, staff management and welfare.
  • Opened two new 5-star lodges.
  • Oversaw daily operations, ensuring efficient workflow and resource allocation within budget.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Trained and mentored staff, fostering a culture of continuous improvement and accountability.
  • Analyzed performance metrics to drive data-informed decision-making and operational excellence.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Made recommendations to the shareholders for the overall improvement of the camps.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.


Lodge Manager and Concession Manager

Uncharted Africa Safari Co
03.2014 - 09.2022
  • Managed daily operations to ensure seamless guest experiences and optimal lodge functionality.
  • Developed and implemented staff training programs to enhance service quality and operational efficiency.
  • Oversaw inventory management, ensuring adequate supplies for lodge activities and services.
  • Monitored guest feedback to identify areas for improvement, enhancing overall satisfaction ratings.
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.

Tour guide

Djoser
07.2008 - 03.2014
  • Conducted engaging guided tours, enhancing visitor experience through storytelling and historical context.
  • Coordinated logistics for group travel, ensuring timely arrivals and adherence to schedules.
  • Implemented safety protocols during tours, prioritizing guest well-being while maintaining operational efficiency.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Developed personalized itineraries tailored to diverse group interests, improving customer satisfaction.

Tax Advisor

BDO Accountants and Business Advisers
10.2010 - 08.2013
  • Led tax compliance initiatives for diverse client portfolios, ensuring adherence to current regulations.
  • Analyzed financial data to identify tax-saving opportunities, improving overall client satisfaction.
  • Conducted in-depth research on evolving tax legislation, providing clients with timely insights and guidance.
  • Presented findings and recommendations to clients, facilitating informed decision-making regarding their tax strategies.
  • Improved client satisfaction by providing personalized tax advice and strategies.
  • Facilitated effective communication between clients and taxing authorities during audits or disputes, promoting prompt resolutions when necessary.
  • Developed strategic tax planning strategies, optimizing clients' financial positions and minimizing liabilities.

Education

Masters - Tax Law

University of Amsterdam
01.2012

Masters - Languages and Cultures of Africa - Minor management

University Leiden
01.2007

Courses - Afrikaans and History of South Africa

University Stellenbosch
01.2005

Courses - Dutch, English, French, Mathematics, Geography, Biology and History

Secondary School V.W.O. Montessori Lyceum Herman Jordan Zeist
01.2001

Skills

  • Conflict mediation
  • High-pressure environments
  • Problem-solving
  • Operations management
  • Logistics oversight
  • Operational efficiency
  • Customer service
  • Planning and implementation
  • Staff management
  • Team leadership
  • Delegation

Certification

  • Certification: FGASA Level 1
  • First Aid Certificate
  • WildLife Campus Game Lodge Management

LANGUAGE

Dutch
Advanced (C1)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
German
Elementary (A2)
Swahili
Elementary (A2)

Timeline

Operations Manager

Natural Selection Safaris Pty Ltd
01.2022 - Current

Lodge Manager and Concession Manager

Uncharted Africa Safari Co
03.2014 - 09.2022

Tax Advisor

BDO Accountants and Business Advisers
10.2010 - 08.2013

Tour guide

Djoser
07.2008 - 03.2014

Courses - Afrikaans and History of South Africa

University Stellenbosch

Courses - Dutch, English, French, Mathematics, Geography, Biology and History

Secondary School V.W.O. Montessori Lyceum Herman Jordan Zeist

Masters - Tax Law

University of Amsterdam

Masters - Languages and Cultures of Africa - Minor management

University Leiden

References

Hennie Rawlinson, Managing Director Natural Selection Botswana, +267 71621331

Eugene Khumalo, Managing Director,  Uncharted Africa Safari Co. +267 72985820

DRIVERS LICENSE

  • Botswana, B
  • Netherlands, B

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