FAITH KETSHOGILE
Operations Manager
P O Box 1720 Francistown,Botswana
Summary
A dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. A results-driven administrative management professional who is committed to continuous improvements. As a service leader with business knowledge and management experience, I am committed to positively impacting team operations and boosts team performance. One who is versed in Health care industry best practices and business operations and always looking for opportunities for growth and improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager - Patient Services
Riverside Hospital
06.2012 - Current
- Analyses the company's business model and finances to make suggestions for improvement regarding budgetary and operational plans to management
- Analyses business performance and market conditions to create forecasts, and help senior management make tactical and strategic decisions by providing periodic reports
- Examination of business operations to determine if they conform to the law, compliance standards and audit guidelines
- Assesses internal controls - evaluate the efficiency and effectiveness of controls
- Review of business processes to determine alignment with the Organizational objectives to optimize effectiveness and efficiency.
- Training and mentorship of high-performing team through regular performance reviews, individual feedback and professional coaching.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analysed customer data to identify opportunities and improve relationships.
- Analysed strategic, core and support processes to recommend improvements.
- Provided leadership to develop business plans and promote organizational vision.
- Developed and shared best practices across company to align with objectives and quality standards.
Assistant Researcher
University of Pennsylvania Research
Gaborone
05.2009 - 01.2012
- Interview and Assessment of clients who attended at the Centre
- Counselling of clients with regard to specific health, social and emotional issues
- Guidance and support to identify appropriate initiatives and clear goals to help the clients cope with life stressors
- Monitoring and Reporting of results, progress, and performance.
- Designed presentations summarising research findings.
- Monitored research activities to complete projects within stipulated timeframes and budget constraints.
- Assisted faculty members with development and evaluation of instructional materials and curricula.
- Met with faculty supervisor on regular basis to maintain ongoing communication regarding quality of performance.
Education
Master of Science - Strategic Management
University of Derby
UK2023
Post Graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Botswana2021
Level 2 Certificate in Accounting -
Botswana Accountancy College
Botswana2009
Bachelor of Science degree - Psychology
Rockhurst University
2003
Skills
- Communication skills
- Performance reporting
- Strategic resource management
- Data mining and analytics
- General IT knowledge
- Business acumen
- Multi-unit operations management
- Systems implementation
- Analytical problem-solving
Certification
2019 - Pastel Partner Training
2015 - Advanced Forensics Workshop
2012 - VIP Payroll Premier Workshop
2010 - Botswana Ethics Training
Affiliations
2002 - Member of Psi Chi National Honor Society in Psychology
Accomplishments
- Dissertation Topic: Perceived Organizational Support and Protection of Mental Well-Being Using the Workplace Integrated Safety and Health (WISH) Instrument in a Sample of Employees of Bank of Botswana. 2023
- Published paper: Adherence to screening appointments in a cervical cancer clinic serving HIV-positive women in Botswana. 2009. Francis Barchi, Samantha C Winter, Faith Mompati Ketshogile, Doreen Ramogola- Masire
Timeline
Operations Manager - Patient Services
Riverside Hospital
06.2012 - Current
Assistant Researcher
University of Pennsylvania Research
05.2009 - 01.2012
Master of Science - Strategic Management
University of Derby
Post Graduate Certificate - Enterprise Risk Management
Botswana Accountancy College
Level 2 Certificate in Accounting -
Botswana Accountancy College
Bachelor of Science degree - Psychology
Rockhurst University
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