Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Volunteer Experience
References
Timeline
Generic

FAITH TSHEPO MOTHELESI

Francistown

Summary

To secure a challenging position where I can apply my excellent leadership skills, organizational abilities, and customer service expertise.

Highly organized and detail-oriented professional with experience streamlining operations and improving office efficiency. Skilled in office supply management, digitizing documents, and coordinating meetings, resulting in cost savings and improved productivity. Exceptional customer service skills and a strong commitment to accuracy and organization. Committed to ensuring compliance with regulations, optimizing inventory management, and improved team productivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administration Officer

Phoenix Assurance Botswana
05.2019 - Current
  • Maintain office supplies and equipment, including ordering and stocking
  • Greet and direct visitors
  • Answer and direct incoming phone calls
  • Manage incoming and outgoing mail
  • Prepare and submit expense reports
  • Schedule and coordinate meetings and appointments
  • Create and maintain filing systems
  • Prepare documents and presentations
  • Assist with special projects as needed
  • Monitor and order office supplies
  • Manage office budget and reconcile invoices
  • Develop and implement office policies and procedures.

Reporter

Kutlwano Magazine
01.2016 - 09.2016
  • Covered local events, conducted interviews on key personalities involved and took photographs
  • Published 3 articles per week in a newspaper and corresponding social media posts
  • Contributed to weekly meetings with fellow reporters to brainstorm on succeeding publications
  • Requested and collected public records to corroborate information needed for articles
  • Wrote hard news and features such as human-interest, backgrounders, and trend stories.

Social Worker

Department of Social Services
10.2012 - 03.2013
  • Conducted family assessments and investigations of prospective adoptive families
  • Organized training and community informational presentations to prospective clients
  • Assessed the need for and provided on-going casework services to multi-problem cases referred by the intake unit
  • Conducted in-depth interviews with clients in the home or office for the purpose of developing case plans, goals and objectives
  • Provided for ongoing services in accordance with agency policies, procedures and acceptable social work practices.

Call centre agent

Orinoco
01.2012 - 01.2013
  • Obtain client information by answering telephone calls, interviewing clients, verifying information
  • Determine eligibility by comparing client information to requirements.

Cashier

Bimbos
01.2011 - 01.2012
  • Processing various transactions by following banking policies and procedures
  • Providing effective customer service by providing requirements in a timely and accurate manner
  • Identifying potential sales opportunities to develop retail business
  • Handling daily reconcilement of utility payments, as well as maintaining incoming and outgoing cash records.

Sales Representative

Kredi Cell (FNB First Funding)
02.2009 - 02.2011
  • Establish new accounts by organising and planning daily work schedules to build on existing or potential sales outlets
  • Study the type of sales outlets and adjust content of sale presentations
  • Study potential volume of dealers and focus on sales efforts
  • Make and submit orders by referring to product literature and price lists
  • Advertising and selling products and Community work services to existing customers and new customers
  • Miscellaneous activities assigned by management.

Education

Associate Degree - Journalism and Media Studies

Limkokwing University of Creative Technology
01.2016

Certificate - Social Work

Bosa Bosele Training Institution
01.2012

Skills

  • Proficiency in Computer applications (Microsoft Suite Products, Word, Excel, PowerPoint)
  • Time management
  • Organizational skills
  • Budget management
  • Reinsurance principles and practices
  • Critical and analytical skills
  • Stakeholder Management
  • Process improvement and Risk management
  • Insurance Terminology and Product knowledge
  • Communication skills
  • Attention to detail
  • Problem-solving
  • Underwriting procedure
  • Presentation skills
  • Scheduling and coordination
  • Leadership and Relationship building
  • Inventory management
  • Negotiation and Advocacy

Certification

  • Certificate of Appreciation, Special Needs Representative, 05/2014 - 05/2015
  • Certificate of Attendance, PTIA SCR Leadership Training, 04/2015

Languages

English
Setswana

Personal Information

Nationality: Motswana

Volunteer Experience

De Beers Group Summit, Leadership: Bridging Leadership & Purpose for Socio Economic Impact, 11/2019, Ditshupo Hall, De beers Concierge Desk

References

Mamolefi Qobose

Phoenix Assurance Botswana

Risk and Compliance Manager

+26771685576

  • Ms. Kelebogile Mogome, Lecture, Limkokwing University of Creative Technology, Gaborone, Botswana, +267 75 166 981
  • Mr. Rebaone Gola, Lecture, Limkokwing University of Creative Technology, Gaborone, Botswana, +267 77 584 115

Timeline

Administration Officer

Phoenix Assurance Botswana
05.2019 - Current

Reporter

Kutlwano Magazine
01.2016 - 09.2016

Social Worker

Department of Social Services
10.2012 - 03.2013

Call centre agent

Orinoco
01.2012 - 01.2013

Cashier

Bimbos
01.2011 - 01.2012

Sales Representative

Kredi Cell (FNB First Funding)
02.2009 - 02.2011

Associate Degree - Journalism and Media Studies

Limkokwing University of Creative Technology

Certificate - Social Work

Bosa Bosele Training Institution

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FAITH TSHEPO MOTHELESI