Fatima Mere
Transport, Logistics And Procurement
Gaborone,Botswana
Summary
An enthusiastic transport and logistics professional with over four years' operations experience aiming towards attaining a qualification is procurement to be an all rounder professional in supply chain management. Currently employed as an operations administrator assistant at Transport Holdings. A proficient candidate who is eager to learn and contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in the industry with proven success in leadership, operational excellence, and organizational development as well as keen understanding of elements of logistics and transportation business. Recognized for inspiring colleagues to excel and encouraging creative work environments.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Operations Administrator
Transport Holdings
11.2020 - Current
- Generate and follow up on quotations
- Plan and monitor import and exports shipments
- Prepare and submit reports to Business Development and operations Manager-weekly
- Receiving and dispatching drivers that go on deliveries to ensure all paperwork is correct
- Establish, develop, and maintain positive business and customer relations
- Develop and consult with current customer base
- Identify and eliciting new client opportunities
- Plan and conduct presentations along with customer meetings
- Attend to customer queries and offer after sales service
- Maintaining high levels of customer satisfaction.
- Checking that proof of deliveries are received with each delivery to customer.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout.
- Worked closely with over 10 contracts to provide logistics solutions
Tracking and operations admin assistant
Transport Holdings
05.2020 - 10.2020
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Increased customer service success rates by quickly resolving issues
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution
Industrial Attachment
Transport Holdings
01.2019 - 06.2019
- Operations weekly reports (fuel consumption, camera footage, depot stats and trip sheets)
- Established routine permits and licenses reviews
- Receiving and dispatching.
- Developed and updated tracking spreadsheets using Global Web Track
- Managed multiple priorities simultaneously while maintaining high levels of attention to detail, resulting in error-free deliverables
- Collaborated with cross-functional teams to implement new systems and procedures, improving overall productivity
Education
Junior Certificate -
Marang Junior School
Gaborone 01.2011 - 11.2013
Some College (No Degree) -
Mogoditshane Senior School
Gaborone 01.2014 - 11.2015
Bachelor of Commerce Degree in Transport Management and Logistics -
BaIsago University
Gaborone 08.2016 - 06.2020
Some College (No Degree) -
Rutgers The State University of New Jersey
Gaborone 10.2023 - 10.2023
Master of Arts -
Sheffield Hallam University
England 07.2023 - 05.2025
Skills
Compliance Management
undefinedAccomplishments
Skills Builders Botswana training program
Other Competencies
- Analytical thinking skills.
- Strong communication, negotiation, and conflict resolution skills.
- Detail-oriented.
- Strategic thinking skills.
- Soft skills: influence and persuasion.
- Risk assessment and management skills.
- Great interpersonal skills.
Timeline
Some College (No Degree) -
Rutgers The State University of New Jersey
10.2023 - 10.2023
Master of Arts -
Sheffield Hallam University
07.2023 - 05.2025
Operations Administrator
Transport Holdings
11.2020 - Current
Tracking and operations admin assistant
Transport Holdings
05.2020 - 10.2020
Industrial Attachment
Transport Holdings
01.2019 - 06.2019
Bachelor of Commerce Degree in Transport Management and Logistics -
BaIsago University
08.2016 - 06.2020
Some College (No Degree) -
Mogoditshane Senior School
01.2014 - 11.2015
Junior Certificate -
Marang Junior School
01.2011 - 11.2013
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