Federica Crestale

• Contributed to event marketing, sales and brand promotion.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Kept detailed records of daily activities through online customer database.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Attended monthly sales meetings and quarterly sales trainings.
• Negotiated contracts with vendors to secure the best possible terms and conditions for the company in purchasing marketing material.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Planned and directed staff training and performance evaluations.
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Trained new employees on customer service, money handling and organizing strategies.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed inventory levels, coordinating with suppliers to ensure timely delivery of products for customer orders.
• Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Developed strong relationships with clients by providing timely support and information on products or services.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Ensured timely payment collection from customers through diligent monitoring of outstanding invoices and professional correspondence with clients as necessary.
• Trained new hires in company policies and procedures, promoting consistency in service quality across the team.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.

Direct relationship and contact with customer, in order process from the receipt to the delivery/invoicing.

Direct contact with foreign suppliers

Fair organization

Reception's duties

Reception's duties

Customer's Order management

Direct contact with Suppliers,

Fair organization