FLORENCE MAIKA
SECRETERIAL, ADMIN OFFICER
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Lodge Manager & Admin Officer
Executive Catering
05.2022 - Current
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Fostered safe lodging environment with reliable and effective security services.
Reception clerk
Belservest FM Botswana (Pty) ltd
4 2019 - 4 2022
- Producing weekly accommodation reports
- Generating invoices for clients
- Creating requisitions and quotations
- Producing Invoice reconciliations
- Allocation of Botash contractors ‘according to their respective rooms
- Reconciliation of monthly banking deposits for the sites
- Attending to customer queries and making sure that customer expectations are met
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Reception clerk
Regies hotel
04.2017 - 01.2019
- Assisted with event planning and coordination, ensuring successful company gatherings and conferences.
- Maintained a professional atmosphere in the reception area, creating a positive first impression for clients and visitors.
- Handled confidential documents securely, protecting sensitive information from unauthorized access or disclosure.
- Efficiently processed invoices and expense reports in collaboration with finance department personnel for accurate budget tracking purposes.
Education
No Degree - Secretarial Studies And Office Administration
NALEDI TRAINING INSTITUTE
FRANCISTOWN,BOTSWANA 05.2022 - 10.2023
No Degree - BUSINESS AND OFFICE ADMINISTRATION (BOA)
NALEDI TRAINING INSTITUTE
GABORONE ,BOTSWANA 05.2021 - 02.2022
No Degree - Hospitality Skills Training in Bartender
Northwest Tourism
04.2018 - 12.2018
BGCSE - undefined
Nata Senior Secondary School
01.2011 - 12.2012
Skills
Computer literate
Ability to communicate effectively
Bookkeeping and Accounting
Proficient in administrative duties
Team worker
Submissive
Hardworking
Time conscious
Microsoft Office suite
Menu development
MS Office
Microsoft Windows
Outlook Email
Pastel
Guest Relations Management
Reservation Management
Revenue Generation
Housekeeping supervision
Teamwork and Leadership
Computer Skills
Customer Service
Front Desk Operations
Front office operations
Time Management
Guest Relations
Problem-solving abilities
Team Leadership
Multitasking
Multitasking Abilities
Multitasking ability
Guest Services
Excellent Communication
Decision-Making
Time management abilities
Microsoft Office proficiency
Adaptability and Flexibility
Effective Communication
Active Listening
Organizational Skills
Hotel Management
Front Desk Management
Attention to Detail
Hotel operations
Analytical Thinking
Relationship Building
Inventory Control
Public relations
Reception oversight
Staff Supervision
Quality Assurance
Analytical Skills
Risk Management
Interpersonal Skills
Professionalism
Profit and loss understanding
Reliability
Written Communication
Continuous Improvement
Promotional Campaigns
Interpersonal Communication
Roles And Responsibilities
- Producing weekly accommodation reports
- Generating invoices for clients
- Creating requisitions and quotations
- Producing Invoice reconciliations
- Allocation of Botash contractors according to their respective rooms
- Reconciliation of monthly banking deposits for the sites
- Attending to customer queries and making sure that customer expectations are met
Personalgrowth
- 2009 – 2010, SRC (minister of environment) at junior school
- 2009 – 2010, PACT Team Member
- 2011 – 2012, SRC president at senior school
Languages
SETSWANA
Beginner
A1
ENGLISH
Beginner
A1
zulu
Advanced
C1
References
- Ms. Neelo Otaata Ranna, Camp Coordinator, BelServest FM Botswana, Sua Pan, +267 76 117 177, neelo@belservest.co.bw
- Ms. Janet Phale, Operations Manager, Regies Hotel, Mmopane block 1, Gaborone, +267 77 051 594
- Mrs. Chenngwe Malumbela, Site Manager, Executive Catering, Sua Pan, +267 71343213, Chenngwe@executivecatering.co.bw
Personal Information
- ID Number: 111 025 222
- Date of Birth: 10/04/93
- Gender: FEMALE
- Nationality: MOTSWANA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingAccomplishments
.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Certification
CAP - Certified Administrative Professional
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
No Degree - Secretarial Studies And Office Administration
NALEDI TRAINING INSTITUTE
05.2022 - 10.2023
Lodge Manager & Admin Officer
Executive Catering
05.2022 - Current
CAP - Certified Administrative Professional
03-2022
No Degree - BUSINESS AND OFFICE ADMINISTRATION (BOA)
NALEDI TRAINING INSTITUTE
05.2021 - 02.2022
No Degree - Hospitality Skills Training in Bartender
Northwest Tourism
04.2018 - 12.2018
Reception clerk
Regies hotel
04.2017 - 01.2019
BGCSE - undefined
Nata Senior Secondary School
01.2011 - 12.2012
Reception clerk
Belservest FM Botswana (Pty) ltd
4 2019 - 4 2022